Account Manager II

Job Description
Step into a role where your expertise shapes the future of client experience and operational excellence. As an Account Manager II, you'll be at the heart of innovation, driving impactful solutions that enhance our billing processes and client satisfaction. Join a team that values your ideas, encourages growth, and empowers you to make a real difference every day. Here, your contributions are recognized, and your career can thrive in a dynamic, collaborative environment. Discover the opportunity to lead, influence, and grow with us.
As an Account Manager II within the Inputs and Fee Implementation team, you play a pivotal role in optimizing billing operations and elevating client satisfaction. You collaborate with cross-functional teams to ensure fee structures are accurately implemented and operational processes run smoothly. You help us build scalable solutions, improve efficiency, and deliver exceptional service to our clients. Together, we create a culture of innovation, accountability, and continuous improvement.
Job responsibilities

• Analyze requests for new price points and apply them accurately and promptly in the billing platform
• Coordinate with Product, Pricing, and Billing Architecture teams to ensure fee structures are correctly reflected on invoices
• Process and complete assigned data feeds within expected service level agreements (SLAs)
• Facilitate collaboration among billing functions to produce and deliver invoices on time
• Execute strategies to build scalable operations that enhance client experience and operational control
• Remain accountable for local operations performance and project outcomes
• Develop deployment strategies for steady-state operations, oversee activities, and facilitate issue resolution
• Identify and manage operational risks, ensuring effective communication and escalation of issues and priorities
• Monitor individual and team performance metrics to ensure quality and efficiency in implementing initiatives
• Align the function to maximize impact and effectiveness while meeting KPI and KRI targets
• Foster a culture of transparency, proactive engagement, and continuous improvement with stakeholders

Required qualifications, capabilities, and skills

• 5 years of relevant operations experience
• Bachelor's Degree in Finance, Accounting, Business, Economics, or Information Systems
• Product knowledge of Corporate and Investment Banking services
• Strong attention to detail and logical reasoning
• Highly analytical with strong problem-solving skills
• Excellent written and verbal communication abilities
• Ability to prioritize, execute deliverables, and resolve issues with personal accountability
• Proven experience building partnerships with business, operations, technology, and key stakeholders
• Demonstrated ability to drive process change and operational efficiencies
• Proficiency in Microsoft Office suite for analysis, reporting, and data interpretation

Preferred qualifications, capabilities, and skills

• Knowledge and background in Fund Services Operations
• Strong proficiency in SQL for data extraction, validation, and analysis
• Advanced Excel skills, including Pivot Tables, VLOOKUP, and Macros
• Experience with Intelligent Automation tools (Alteryx) and Business Intelligence platforms (Tableau, Power BI)
• Demonstrated leadership, initiative, and results-oriented approach

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.