Account Manager, Ghost

The Ghost Business Line develops, delivers, and sustains UAS technology for the U.S. government and partner nations. Ghost provides responsive, multi-mission capability close to the tactical edge, with modularity and open, extensible software enabling the system to evolve with the mission, the threat, and technology innovation.
Anduril is seeking an account manager in Huntsville to join our Ghost team to manage customer accounts and various lines of effort to include operational deployments, contractual obligations, and business operations. This individual will be accountable for excellence in contract execution and responsiveness to customers, partners, and end-users to drive growth for the product. Adaptability, customer empathy, and ownership are critical to success.
WHAT YOU'LL DO

• Develop and maintain effective working relationships with a range of U.S. Army stakeholders to manage contracts and deployments, proactively communicate and resolve program issues, identify new business opportunities, and provide strategic direction across Ghost’s growth, delivery, engineering, and manufacturing teams.
• Orchestrate the deployment of Ghost systems by leading planning and deployments for one of Anduril’s flagship products in support of customer missions. Keep a close pulse on how customers interact with the product to inform improvement to user experience and support maturation of effective tactics, techniques and procedures for employing Ghost.
• Collaborate with Business Line Operations and Engineering leads to develop and execute coordinated approaches to deployments and new business opportunities. Inform product development through sustained engagement with end users to translation their needs into material solutions grounded in holistic DOTMLPF approaches.
• Leverage excellence in execution to grow existing business and generate new business. Develop a deep understanding of the existing and prospective customer base, their planned programmatic and technical roadmaps, resourcing, and the competitive landscape to develop creative but realistic pathways to growth.
• Communicate Anduril’s value to customers, partners, competitors, and the interested public. Project the company’s ethos, conveying insights that illustrate our approach to building next-generation defense technology and our competitive edges in doing so.
• Foster a culture of trust, open communications, customer focus, innovation, integrity, and continuous improvement both internally and externally.

WHAT WE’RE LOOKING FOR

1. Mission First Mindset. We put the needs of the mission and our customers first and understand that the US and its allies have no preordained right to victory in any future conflict. We actively seek out opportunities to better understand our customers’ mission needs, with a goal to build the best possible products for the warfighter and radically evolve our national and international defense capabilities. We push ourselves and the limits of our capabilities in the pursuit of this goal.
2. Ownership Mentality. We’re looking for owners; those who have a natural bias to assume responsibility, a healthy dose of skepticism, and contribute to a culture of performance. We empower our Mission Operators to quickly assume high levels of responsibility and entrust them to actively own their account and shape its success. Our Mission Operators are just as comfortable helping to shape a proposal or pitch a new customer as they are working with engineers on new features or deploying products in the field.
3. Technical Aptitude and Intellectual Curiosity. We are first and foremost a technology company, working at the leading edge of capabilities like machine learning, autonomy, distributed networking, and multi-modal sensor fusion. Do you have a natural desire to see beyond simple cause and effect relationships to really understand how complex systems operate? Do you actively seek out opportunities to educate yourself? These capabilities form the foundation of our product offerings, so we are looking for those who are comfortable communicating technical concepts and can articulate them in the context of the customer’s mission.
4. Structured Thinker and Problem Solver. Leading technical programs requires clear communication and well thought-out plans. We are looking for assertive communicators who bring a thoughtful perspective and honest dialogue. A solution-driven approach, the ability to distill complexity into its essential, digestible components, and the ability to supervise execution are critical to ensure mission success.
5. High Value Team Member. Do you enjoy working as part of a team? At Anduril, the path to success weaves through the organization - account teams, engineering, logistics, technical operations, and more. It requires humility, an eagerness to learn, and empathy toward your fellow team member. We assume best intentions and empathize with customers just as we do with our colleagues. Can you develop rapport at both the user and executive levels? Do you enjoy sharing successes? We are a low ego group that promotes teamwork and collaboration to bring about success.
6. 360 Degree Leader. We are a flat, non-hierarchical organization with a matrix structure that is dynamic and evolving. We expect you to be self-aware enough to recognize your position of unstated leadership within the company. You should have a demonstrated ability to lead and influence people through both formal and informal constructs and in situations where there is lack of clarity across teams. Finally, we need people who identify gaps and breakdowns and solve them immediately, rather than point them out and step back. You should also seek 360 feedback to help inform your growth trajectory as a leader.
7. Diversity & Inclusion. Our mission is reshaping our world. And at the heart of our mission is our people. Their diversity is our strength. They reflect the world in which we do business and the communities in which we live. We celebrate diversity and welcome applications from people of all walks of life, and encourage you to confidently share your unique experiences with us.

REQUIREMENTS

• Minimum 5 years of experience in the technical, programmatic, and operational challenges of developing, deploying, and sustaining complex technologies and integrated weapons systems.
• Ability to identify, establish, and leverage key relationships with senior level officials and program stakeholders within the U.S. Army and broader DoD.
• Experience with program management and account management
• Experience with U.S. Army maneuver formations at multiple echelons
• Must possess and be able to maintain a U.S. Secret security clearance. TS/SCI preferred.
• Must be willing to travel up to 50%.
• Must be based out of or willing to relocate to the Huntsville, AL area
• Demonstrated performance leading cross-functional teams and managing organizational resources.
• Excellent and concise written and verbal communication skills, with experience presenting to senior executives and customers.
• Capable of succeeding in a fast-paced, dynamic, and creative environment.

PREFERRED QUALIFICATIONS

• Intimate understanding of and experience navigating contracting and acquisition within the U.S. Army and DoD UAS community
• Programmatic experience managing administrative requirements for UAS, to include airworthiness releases, safety releases, and authorities to operate
• Experience with the deployment of UAS in operational environments
• Engineering and technical background