Account Manager - Freelance

Who we are: 

We are Boombit, a full-service agency and content studio that empowers companies to grow through strategy, creativity, technology services, and exceptional human talent. Since 2012, we have propelled companies forward by delivering quality, innovation, and purpose-driven work.

Job purpose:

We’re seeking a proactive, analytical, and bilingual Account Manager to serve as the main point of contact (MPOC) for our client accounts. This freelance role requires strong communication, cross-functional coordination, and ownership of results. You'll lead client relationships, align stakeholders, and ensure the delivery of impactful work across digital channels.

Job details: 

• Location: 100% Remote – focus on candidates in Costa Rica, Colombia, and Nicaragua.
• Schedule: Flexible; must be available to support occasional work outside standard business hours or align with agreed schedules for collaboration with global teams and partners.
• Job Type: Freelance / Contractor (hourly-based engagement).
• Language Proficiency: Upper-intermediate English (C1) or higher, with strong conversational skills for calls and collaboration with stakeholders.
• Availability: Flexible or part-time, depending on project demand, with the possibility of full-time engagement for periods ranging from one week to two months.
  

Key Responsibilities:

• Act as the main liaison between the client and internal teams, owning all client communication and relationship health.
• Define 2–4 monthly SMART goals per client in Asana and HubSpot, ensuring alignment with strategic priorities.
• Lead structured client meetings (weekly/biweekly), setting clear expectations, sharing updates, and driving decision-making.
• Send weekly recap emails with highlights, blockers, deliverables, and action items to ensure visibility and accountability.
• Collaborate with Project Managers and Specialists to align project timelines, technical feasibility, and task prioritization.
• Review and deliver monthly performance reports with a strategic narrative, including KPIs, trends, and recommended actions.
• Provide one strategic recommendation per week based on campaign data, market shifts, or channel performance.
• Conduct a mid-month audit across all active client initiatives to detect risks, misalignments, or necessary course corrections.
• Escalate major blockers to the Director of Client Success and proactively propose resolution paths.
• Continuously monitor performance metrics across SEO, paid media, content, and CRM to inform optimizations.
• Maintain a ≥80% completion rate of monthly objectives and ≥90% on-time delivery rate for assigned accounts.
• Identify upsell or cross-sell opportunities to increase client account value by at least 10% over time.
  

Required Academic Background:

• Bachelor’s degree in Marketing, Communications, Business, or related field. 
• Relevant certifications in digital marketing, project management, or CRM tools are a plus.

Required Skills and Experience:

• 4+ years of experience as a  Account Management, managing digital marketing, creative, or content-driven accounts with measurable impact.
• Experience working with agencies focused on content production, growth strategy, or performance marketing.
• Demonstrated ability to lead cross-functional remote teams, manage priorities, and drive execution autonomously.
• Understanding of paid media, SEO, CRO, email/CRM, and full-funnel marketing performance.
• High proficiency in Asana (task management), HubSpot (CRM/tickets), and Google Workspace (Docs, Sheets, Slides).
• Skilled in creating performance reports and extracting strategic insights from marketing KPIs and client data.
• Fluent in English and Spanish (C1+), both written and verbal, for client calls, reports, and documentation.
• Client-first attitude with the ability to build trust, manage expectations, and handle complex conversations.
• Capable of identifying growth opportunities, recommending optimizations, and aligning tactical execution with business goals.
• Proactive in identifying blockers, proposing solutions, and managing conflict or ambiguity with professionalism.
• Familiarity with Slack (internal comms), Notion, ClickUp, or Monday.com (workflow & documentation tools).

Nice to have

• HubSpot Certifications – In marketing, sales, or CRM implementation.
• Project Management Credentials – Certifications such as Agile, Scrum, or PMP that demonstrate structured execution capabilities.
• Performance Optimization Experience – Background in conversion rate optimization (CRO), funnel architecture, or data-driven analytics.

Core Competencies:

At our company, we believe that success is not just about technical proficiency but also how you work with others and approach challenges. As part of our team, you’ll be expected to demonstrate the following key competencies:

• Excellent communication and interpersonal skills: Ability to effectively communicate and collaborate with clients and team members. 
• Problem-solving and critical thinking: Ability to manage complex projects and find solutions to ensure project success. 
• Organizational skills: Strong attention to detail and ability to manage multiple clients and projects simultaneously. 
• Resilience and adaptability: Ability to navigate challenges and adapt to shifting client needs. 
• Proactive and resourceful: Anticipate client needs and take initiative to ensure high-quality service delivery. 
  

How to apply: 

If you are excited about creating impactful solutions and working with a passionate team, please should complete the following application requirements:

• Submit Your CV: Attach a current and comprehensive CV that outlines your relevant experience, skills, and education.