Account Manager, Enterprise Merchants

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

You will be part of an exciting team which is responsible for growing and managing the accounts of Enterprise Key Merchants for GrabFood Malaysia.

Get to Know the Role

• You will be managing a portfolio of F&B Enterprise Key Accounts with a focus on building lasting relationships and increasing profitability/revenue.
• You will be responsible for the pitching of marketing campaigns and selling of new products/programmes to existing and new merchants to drive growth.
• You will be assisting in elements of business identification, partnerships, account management, and execution strategy. You will be reporting to the Manager of Enterprise Merchants, GrabFood Malaysia. This role based in Petaling Jaya and working onsite.

The Critical Tasks You Will Perform

• You will manage a portfolio of high-value enterprise merchant accounts, ensuring delivery of solutions and services.
• You will plan and implement strategic account plans to achieve revenue growth, customer satisfaction, and retention goals.
• You will collaborate with teams, including sales, product, and customer success, to identify and pursue new business opportunities.
• You will conduct regular business reviews with enterprise merchants to understand their evolving needs and provide tailored solutions.
• You will identify and mitigate risks associated with enterprise merchant accounts, developing and implementing corrective actions as needed.

What Essential Skills You Will Need

• You have 5+ years of experience in account management, sales, or a related field, with a focus on enterprise-level clients.
• You have proven track record of consistently meeting or exceeding revenue and customer satisfaction targets.
• You have in-depth knowledge of payment processing, merchant services, and related technologies.
• You have experience with CRM software, such as Salesforce.com, and ability to leverage data and analytics to drive business decisions.
• You have strong understanding of the competitive landscape and market trends in the payments industry.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.