(The final level and position title will be determined based on the outcomes of interviews and assessments)
About the Department
The Customer Engagement (aka Sales) team at Frost & Sullivan plays a critical role in driving the organization’s global growth and client engagement. As the front line of client interaction, the team is responsible for understanding the unique challenges faced by businesses across industries and connecting them with the firm’s transformative research, consulting, and growth advisory solutions. The department works closely with business leaders, C-suite executives, and key decision-makers to deliver value through strategic insights and innovative growth opportunities.
Customer Engagement professionals at Frost & Sullivan are more than just revenue generators; they are trusted advisors who help clients navigate market disruptions, seize emerging opportunities, and stay ahead of the curve. The department operates through a consultative sales approach, leveraging deep sector expertise and a keen understanding of evolving industry dynamics to build long-term relationships with clients.
With a presence across major global markets, the Sales Department collaborates closely with advisory, Growth Opportunity Analytics (GOA), Consulting, and Customer Experience (aka marketing) teams to ensure seamless service delivery and sustained impact. The department is also deeply aligned with Frost & Sullivan’s mission to help clients achieve their growth objectives while contributing to a smarter, more sustainable world.
About the Role
Account Executive - This position is Frost & Sullivan's entry level into full account ownership. A successful AE will contact potential new clients, examine industry specific needs within a specified geographic region & introduce them to Frost & Sullivan services & capabilities.
Generate Frost & Sullivan Growth Partnership as a Service revenues primarily through new account development. An AE will be responsible for more accounts at this level, but they will mostly come from Tier 2 and 3 clients. A successful AE will leverage our Growth Pipeline Dialog Process to bring the right people to their follow on calls.
Responsibilities
Commercial & Customer Skills
- Understand and effectively navigate the customer journey and sales
- Build and manage client relationships while developing strategic account
- Develop strong knowledge of clients’ industries, technologies, and markets to tailor engagement strategies.
- Execute individual account mapping and planning for deeper client
- Apply strategic, consultative selling techniques with a focus on solutions over
- Sales Pipeline Management: Maintain an active and healthy sales pipeline through regular prospecting, follow-ups, and timely updates in the CRM system.
- Achieve Individual Sales Targets: Drive revenue growth by meeting or exceeding assigned individual sales targets on a monthly, quarterly, and annual basis.
Social Media Skills
- Leverage platforms such as LinkedIn and Innovation Nation to improve outreach and visibility with prospects and clients.
Required Competencies
The ideal candidate will have a strong educational foundation in business, economics, engineering or technology, coupled with:
- A relevant university degree (BA, BS) in Business, Marketing, or related A
postgraduate degree (Master’s or PhD) is highly regarded and considered an advantage
- Proven 1- 3 years’ experience in consultative sales, client engagement, or business development roles.
- Familiarity with CRM tools and data analytics
- Strong knowledge of industry dynamics and client decision-making
- Exhibit strong verbal and written communication skills tailored to a professional business environment.
- Utilize discovery questioning, active listening, storytelling, and objection handling techniques during client interactions.
- Deliver impactful presentations and craft compelling
- Apply influencing techniques to support negotiations and client
- Well-organized and detail-oriented
- Able to take ownership to work independently with remote supervision
- Can multi-task and meet tight deadlines
- Disciplined and adhere to high-quality standards
- Is a strategic thinker; understands how operational activities are vital in supporting the overall strategy of the business
What will make you succeed at Frost & Sullivan?.. You need to be-
- Wildly curious and entrepreneurial
- Committed to customer success
- A self-starter invested in your future
- A persuasive communicator
- Deeply Analytical
- Excited about Disruptive Trends
Benefits
- A friendly work environment with an ‘open door’ policy
- A strong career path with growth
- Be part of a global team that strives for excellence, and fosters an Olympic spirit
- Feed your intellectual curiosity by collaborating across all levels of the company across the globe
- Global Recognition - President’s Club & Chairman’s Club Awards
- Continuous learning and coaching
- Flexible work policy
Package / Remuneration: Based on individuals’ strengths (20 - 60 Million VND Gross / Month) US $800 -2,300
Start date: October – November 2026
Contract term: fulltime – 3 years contract with extension
Working hours: Flexible but at least 40 per week and Fridays remote
Place of work: IFM office – District 2, HCMC
About Frost & Sullivan
Frost & Sullivan, the Transformational Growth Journey Company, has spent more than 60 years partnering with clients to develop transformational growth strategies by focusing on innovation and growth opportunities driven by disruptive technologies, mega trends, emerging markets and new business models. Today, more than ever before, companies must innovate, not only to survive, but thrive in the future. Our Growth Pipeline Management (GPM) system supports clients by identifying and evaluating new growth opportunities and serves as the foundation for continuous growth. This is your opportunity to be part of a revolutionary global team that truly inspires positive global changes by innovating to zero. Learn more about Frost & Sullivan at www.frost.com
Frost & Sullivan is committed to a work environment free of all forms of discrimination. Frost & Sullivan recruits and hires without regard to race, color, religion, gender, marital status, age, disability, national origin, veteran status, or sexual orientation
Skills Required
- Relevant university degree in Business, Marketing, or a related field
- 1–3 years of experience in consultative sales, client engagement, or business development
- Familiarity with CRM tools and data analytics
- Strong knowledge of industry dynamics and client decision-making
- Strong verbal and written communication skills in a professional business environment
- Ability to use discovery questioning, active listening, storytelling, and objection-handling techniques
- Ability to deliver impactful presentations and craft compelling communications
- Ability to apply influencing techniques in negotiations and client interactions
- Strong organizational and detail-management skills
- Ability to work independently with remote supervision
- Ability to multitask and meet tight deadlines
- Strategic thinking and understanding of how operational activities support business strategy
- Master’s or PhD degree
What We Do
For the past 60 years, Frost & Sullivan has partnered with corporations, cities, governments, and investor communities to identify, prioritize, and execute business opportunities that power clients toward a future shaped by growth.
