Power Digital is an AI-Native Growth Firm built at the intersection of world-class talent and proprietary technology. We help leading and emerging brands grow by combining deep vertical expertise, strategic thinking, and enterprise intelligence to drive measurable business outcomes.
For more than a decade, we have built our business around one belief: the best technology makes great people better. Our teams of strategists, creatives, analysts, and technologists use Omega, our AI operating system, to surface opportunities faster, investigate what is driving performance, and execute approved work with greater speed and precision. Behind Omega is Iris, our proprietary intelligence layer, built on years of real performance data, strategic frameworks, testing, and learnings from across our client portfolio. AI expands the capacity of our people to think, create, solve harder problems, and make better decisions. Human judgment, creativity, and accountability remain central to how we work.
As a people-first firm, we value diversity in backgrounds and experiences. We strongly believe our people and culture are key to our success. We partner closely with our clients as an extension of their teams, working across strategy, execution, and measurement to identify what is truly blocking growth and determine what to do next. Our culture is built on people who are curious, ambitious, accountable, and committed to delivering meaningful results for our clients and for one another.
At Power Digital, we believe the future belongs to teams that combine the best talent with the best technology. We are building that future today.
Key Responsibilities:
- Client Relationship Management: Serve as the main point of contact for assigned clients, fostering strong relationships and understanding their business objectives. Conduct regular meetings and communication with clients to gather feedback and provide updates
- Cross-Functional Orchestration: Drives alignment across design, development, and strategy teams through clear briefs, timelines, and acceptance criteria, ensuring seamless handoffs and execution.
- POD Coordination & Alignment: Act as the central coordinator across the pod, partnering with Account Directors and assigning tasks to designers and developers to ensure efficient execution. Align priorities, manage resource allocation, and ensure all team members have clear direction, timelines, and requirements to successfully deliver against client goals.
- Communication & Transparency: Communicate project status, updates, and recommendations clearly to clients and internal teams. Own all client communication and ensure stakeholders are consistently informed and aligned.
- Client Portfolio: Manages a portfolio of 5–10 clients simultaneously, owning relationships, delivery, and performance across accounts of varying size, complexity, and scope, while maintaining responsibility for a book of business contributing ~$27K+ in monthly recurring revenue and ensuring high-quality service, retention, and growth. Effectively balances high-touch and lower-touch clients by prioritizing time and resources based on client needs, revenue impact, and growth opportunities.
- Proactive Account Leadership: Anticipates client needs, identifies growth opportunities, and surfaces risks early, bringing forward recommendations and solutions without being prompted.
- Client Retention: Maintain 90% of MRR from your client book of business
- Team Support: Step in to lead as AM across other accounts outside of your book of business when deemed necessary
- AI & Technology Utilization: Leverage AI tools (e.g., for task automation, summarization, QA, and insight generation) to improve efficiency, reduce manual work, and enhance output quality.
- Utilize and leverage Power Digital's Nova ecosystem as it relates to your department.
- Market Knowledge: Stay up-to-date with industry trends, emerging technologies, and best practices to provide valuable insights to clients
Key Performance Indicators (KPIs)
- Client Relationship & communication: Acknowledges all client Slack/email messages within 2-3 business hours and provides substantive updates within 1 business day. Share agendas 24 hrs before calls and send meeting recap + action items within 24 hrs after.
- How they get there: Demonstrates exceptional account leadership by gaining trust and providing support to their accounts. Owns client communication by keeping every stakeholder up to date, both internal & external.
- Resource & tools management: Maintain operational excellence across projects by achieving 90% on-time delivery of tasks in Asana each month; ensure 100% ticket hygiene (every active ticket must include acceptance criteria, links/assets, owner, estimate, due date, and status).
- How they get there: Must be able to coordinate the resources accordingly in order to successfully meet the project needs. In between growth status meetings, provide a status/pipeline update at least once on all in-progress tickets until closure.
- Product quality & results: Ensures a QA rework rate of 5% of deliverables, post-live rate of 2-3 issues per sprint within the entire book of business.
- How they get there: As a result of their management/ coordination, they are able to meet the needs of the project in a timely and successful manner.
- Client Satisfaction: Achieve an average client satisfaction score of 4.5 out of 5 on feedback surveys within the first 3 and 6 months with the client.
- How they get there: Ensure clients are satisfied with conversion rate optimization efforts and overall service by improving client feedback and satisfaction levels. This will be accomplished by regularly communicating progress, proactively addressing client needs, and resolving any concerns that arise.
- Client Escalation: Ensure client escalations are resolved and churn is avoided by maintaining 95% escalations closed with the client retained and active 60 days post resolution, proactively and accurately logging 100% of escalations on a weekly basis in the CS Sentiment Sheet
- How they get there: Partnering with the escalation lead assigned to define an action plan and providing at least two updates per week to clients and CS team until closure.
Most Important Things (MITs)
- Assertive Communication: Maintain clear communication with our internal and external teams. Drive agendas, notes, status, and next steps aligning timelines, scope, and outcomes.
- Client Retention: Maintain monthly recurring revenue retention & prevent churn risks.
- Technology Utilization (AI & Tools): Leverage AI and internal tools to improve efficiency, quality, and scalability.
- Cross-Functional Orchestration: Coordinate design/dev/AD seamlessly with crisp handoffs and clear acceptance criteria.
- Proactive Ownership: Anticipate needs, identify risks early, and take action before issues arise.
- Resource Planning & Allocation: Understand pod capacity and capabilities end-to-end; build realistic weekly plans; proactively re-prioritize and reassign as needs change to maintain service quality and hit deadlines.
- Operational Excellence: Impeccable attention to detail, organization, and documentation, own the project lifecycle with clear acceptance criteria, thorough QC, and on-time deliverables.
- Strategy & Execution Balance: Balance strategic thinking with high-quality execution, ensuring ideas translate into measurable impact.
Role Requirements:
- Bachelor's degree in Marketing, Business, Communication, or a related field. Master's degree is a plus
- 1-3+ years of experience in account management within a marketing agency environment
- Strong knowledge of marketing strategies, digital marketing, and advertising concepts.
- Proficiency in using project management and collaboration tools such as Clickup, Basecamp, and Asana
- Excellent communication and presentation skills, both written and verbal.
- Leadership experience with the ability to mentor and guide junior team members.
- Proficiency in agile methodologies, such as Scrum, and the ability to adapt to changing project requirements
- Exceptional organizational skills and attention to detail
- Problem-solving skills with the ability to think critically and strategically
- Proven ability to manage multiple clients at once while maintaining quality and responsiveness
- Experience or familiarity with AI tools to improve workflows and productivity is a plus
- Strong client-facing skills, including the ability to build and maintain relationships
- English proficiency: B2 minimum
Power Digital’s people and culture are at the core of our success, which is why diversity in our team’s backgrounds and experiences are paramount. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, and backgrounds, who strive to make an impact inside and outside of the workplace. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employees' points of view are key to our success, and inclusion is everyone's responsibility.
Please be aware of fictitious job openings, consulting engagements, solicitations, or employment offers from suspicious sources. These engagements may be an attempt to obtain private information, or to induce you to pay a fee for services related to recruitment or training. Power Digital does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page at https://powerdigitalmarketing.com/company/careers/. If you have any doubts about the
Power Digital’s people and culture are at the core of our success, which is why diversity in our team’s backgrounds and experiences are paramount. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, and backgrounds, who strive to make an impact inside and outside of the workplace. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employees' points of view are key to our success, and inclusion is everyone's responsibility.
Please be aware of fictitious job openings, consulting engagements, solicitations, or employment offers from suspicious sources. These engagements may be an attempt to obtain private information, or to induce you to pay a fee for services related to recruitment or training. Power Digital does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page at https://powerdigitalmarketing.com/company/careers/. If you have any doubts about the authenticity of any messaging behalf of Power Digital, please send us an email at [email protected] before taking any further action in relation to the correspondence.
Skills Required
- Bachelor’s degree in Marketing, Business, Communication, or a related field
- 1–3+ years of account management experience in a marketing agency environment
- Strong knowledge of marketing strategies, digital marketing, and advertising concepts
- Proficiency with ClickUp, Basecamp, and Asana
- Excellent written, verbal, communication, and presentation skills
- Leadership experience mentoring and guiding junior team members
- Proficiency in agile methodologies such as Scrum
- Exceptional organizational skills and attention to detail
- Strong problem-solving, critical-thinking, and strategic-thinking skills
- Ability to manage multiple clients while maintaining quality and responsiveness
- Strong client-facing relationship-management skills
- English proficiency at B2 level or higher
- Master’s degree
- Experience or familiarity with AI tools for workflow and productivity improvement
Power Digital Marketing Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Power Digital Marketing and has not been reviewed or approved by Power Digital Marketing.
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Healthcare Strength — Health coverage is characterized as robust, with medical, dental, and vision plans and, in some cases, up to 100% employer-paid employee premiums. Wellness resources, an employee assistance program, and mental-health recharge days reinforce this support.
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Retirement Support — A 401(k) plan includes a 4% employer match. This provides tangible long-term savings support alongside core benefits.
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Leave & Time Off Breadth — Time off is described as expansive, featuring unlimited PTO from day one, 12 paid U.S. holidays, and two additional mental-health days. The structure emphasizes generous rest and recovery opportunities.
Power Digital Marketing Insights
What We Do
Power Digital is a data-driven, ROI-focused marketing agency. Our team consists of highly specialized marketing professionals who are proven at the large agency level and are experts in their fields. Our mission is to move away from the standardized "one size fits all" marketing approach and deliver customized solutions with measurable results. Just like your business is unique, our digital strategy for you will be too. Our team understands that every business company has different analytics goals in mind and that different routes must be taken to accomplish them. We provide online marketing services & campaigns tailored to your business objectives and specific audience. Transparency and collaboration are very important to us. We want to be more than just an agency. We want to become an extension of our clients’ marketing teams, delivering online marketing solutions both parties can be proud of. And how can we be an extension if we aren’t connecting and reviewing projects every week? Email updates are nice, but nothing beats hearing the inflection in a client’s voice when we share the good news. It is for this reason that we connect with our clients every single week. You can rest assured knowing that your brand is always on our mind when we’re providing online digital marketing services. We understand that digital marketing has never been more competitive, which is why we stick to what we have always focused on: driving ROI. How do we do this? We help you connect with the right customers through our internet marketing services. Whether through social media or search engine optimization, we work to increase your brand's online presence in a meaningful way. One of the reasons we're so confident in our ability to deliver amazing results is that we have experts in each key digital channel. From SEO and PPC to social media and PR, we work together to ensure our clients see the best results of each campaign. For us, efficiency and results are the names of the game.
