Serve as a key point of contact for partners, traders, and institutional clients using GRVT.
Guide new clients through onboarding, product setup, and activation.
Ensure clients successfully integrate and use GRVT products and services.
Maintain strong relationships with existing clients and partners.
Monitor account activity and proactively identify opportunities to improve engagement.
Support clients with operational questions, platform usage, and product updates.
Work closely with the BD team to support partnership execution and follow-ups.
Assist with onboarding new partners such as market makers, trading firms, or ecosystem collaborators.
Track partner performance and ensure successful collaboration outcomes.
Collect client feedback and share insights with product, operations, and growth teams.
Help identify feature requests or improvement areas based on user experience.
Act as the internal voice of the client.
Coordinate across internal teams (product, operations, compliance) to resolve client issues efficiently.
Maintain CRM records, partnership documentation, and engagement metrics.
2–5 years of experience in account management, client success, partnerships, or business operations
Experience in crypto, fintech, trading platforms, or Web3 ecosystems is strongly preferred
Strong communication and relationship-building skills
Ability to manage multiple partners and projects simultaneously
Highly organized and detail-oriented
Comfortable working in a fast-moving startup environment
Experience working with trading platforms, exchanges, or market makers
Familiarity with DeFi, derivatives trading, or crypto markets
Experience working with institutional clients or ecosystem partners
Multilingual abilities (depending on market focus)
Top Skills
What We Do
At the intersection of traditional finance and blockchain, we create the next generation digital asset platform. Our mission is to empower users to securely possess, transfer, and trade their assets. By merging centralized trading infrastructure with blockchain settlements and smart contract-driven margin management, our self-custody trading eliminates counterparty risk, ensuring users full control of their funds. With advanced volition technology, we safeguard trading privacy, while our sophisticated margin model enables efficient and seamless transactions. Join us as we pave the path to the future of crypto trading.
