Account Manager, Client Experience

Posted 14 Days Ago
Be an Early Applicant
8 Locations
Remote
175K-175K
Mid level
Agency • Marketing Tech
The Role
The Account Manager leads client relationships, develops digital marketing strategies, manages projects, and leverages data to drive revenue growth across various channels.
Summary Generated by Built In
Who We Are:

We are a tech-enabled growth firm–at the intersection of marketing, consulting & data intelligence–igniting revenue and brand recognition for leading and emerging companies around the world. As a people-first firm, we value diversity in backgrounds and experiences. We strongly believe our people and culture are key to our success. Our vision is to be recognized as the most valued and respected private growth marketing firm in the world–with a scalable brand, culture and services. Our mission is to power the relentless pursuit of growth and redefine what’s possible through a team of growth-obsessed experts who demand innovation and results - driven by integrity, autonomy, and grit.

As a full-service growth marketing firm, we offer best-in-class services including: SEO, Content Marketing, Paid Media, Social Media Marketing, Programmatic + CTV, Public Relations, Influencer Marketing, Email + SMS, Conversion Rate Optimization, Retail Marketing, and Creative. Here at Power Digital, we are hyper-focused on helping brands drive revenue growth and brand recognition, ultimately driving irrefutable value for our clients. 

At the heart of Power Digital is our proprietary technology, nova, which analyzes businesses through first-party data, simplifying investment planning for marketing and diligence in M&A––putting marketers in a strategic seat at the table––and providing value in unparalleled ways. 

Managing billions in media, our dynamic team––of consultative marketers, creatives, analysts and technologists––challenge traditional ways of planning and measurement through meticulous testing and data science across each milestone of the customer journey.

**Advanced spoken and written English proficiency is required for this job

Disclaimer: We're currently on the lookout for potential candidates to join our talent pool via this job listing. Your qualifications will be assessed for both present positions and future opportunities. Should your skills align with a role and an opening arise, our recruitment team will reach out to you promptly. However, please keep in mind that this doesn't guarantee immediate placement or communication.

A day in the life:

As an Account Manager, you’ll be responsible for working with clients in the Fashion, Enterprise, Lifestyle/Ecommerce, CPG/Retail, Consumer Services or B2B Space.A successful candidate will have a broad and varied background with hands-on experience across many digital marketing channels and tools. This role will define and develop performance marketing strategies and plans that leverage paid, owned and earned channels that align with client priorities and deliver on client objectives. The Account Manager will operate as the main client point of contact, in addition to managing cross-functional teams of highly-talented marketers to optimize their efforts and provide strategic guidance. In collaboration with their Account Director, they will support on service expansions, managing media plans, developing testing roadmaps and deploying tactical pivots when necessary. Additionally, this individual will demonstrate exceptional account leadership by gaining trust and providing unmatched strategic support to their account teams. This opportunity is a challenging and exciting role for a cross-channel marketer with a passion for building and executing comprehensive and innovative campaigns.

Key Responsibilities:
  • Client-centric Communication: Manages day-to-day client communication which includes but not limited to strategic updates, workflow and approval updates proactively keeping both clients and internal teams informed
  • Project Management: Adheres to the outlined scope of work and demonstrates excellent follow-through by managing action items through to completion; Maintains forward momentum by identifying and overcoming roadblocks
  • Marketing Strategy: Develops integrated marketing plans that deliver against client marketing and business objectives; Supports the development of cross-channel performance forecasts and media plans
  • Data-driven Insights: Leverages data and analytics, such as first party data tools like Google Analytics and Shopify, to identify strategic opportunities; Translates learnings into clear and concise reporting with actionable next steps
  • Rapport Building: Builds strong client relationships and establishes Power Digital as a trusted partner through exceptional communication and deep brand knowledge; Builds collaborative relationships among internal account teams
  • Client Portfolio: Manages a diverse set of clients totaling up to $175K in monthly recurring revenue
  • Client Retention: Facilitates the contract renewal strategy, presentation and proposal development alongside the Account Director to extend client partnerships
  • Service Expansions: Works with the Account Director and the internal account team to identify additional strategies to improve performance and expand client partnerships
  • Employ AI technologies to enhance and optimize business processes
  • Utilize and leverage Power Digital's Nova ecosystem as it relates to your department
  • Responsible for other tasks and projects as assigned by Client Services department leadership, as needed
Role Requirements:
  • Bachelor's Degree in Marketing, Communication or related discipline
  • 3-5 years digital marketing experience. Preferred experience executing cross-channel plans 
  • At least 2-3 years spearheading cross-channel marketing plans at scale and leveraging data in execution
  • Cross-channel account management experience required - at least 2 years
  • Advanced understanding of digital marketing and experience in earned media, paid media, owned media, attribution, reporting, optimization, etc. - experience in data-driven marketing is critical
  • Hands-on experience with Google Analytics and/or other first-party reporting platforms (Shopify, Salesforce Marketing Cloud, Adobe, etc.) 
  • Campaign leadership skills for end-to-end campaign development supporting: strategy, segmentation, targeting, etc. in a multi-channel environment
  • Strong relationship skills, supported by strategic consulting skills and technical curiosity
  • Demonstrated history of excellent written and verbal executive communication
  • Highly dependable, self-starter, high energy, positive attitude with good organization, and time management skills
  • Ability to manage multiple projects simultaneously, collaborate across different teams, and thrive in a fast-paced environment
  • Entrepreneurial spirit with a passion for for problem-solving, continued learning, and personal growth

Key Performance Indicators (KPIs)

  • 8.8 Average Client NPS
  • 105% Quarterly Net Revenue Retention

Minimum of 1 Active Service Expansion Opportunity

Most Important Things (MITs)

  • Marketing Strategy, Development and Execution
  • Client Retention and Client Revenue Growth
  • Excellence in Project Management 

Power Digital’s people and culture are at the core of our success, which is why diversity in our team’s backgrounds and experiences are paramount. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, and backgrounds, who strive to make an impact inside and outside of the workplace. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employees' points of view are key to our success, and inclusion is everyone's responsibility.

Please be aware of fictitious job openings, consulting engagements, solicitations, or employment offers from suspicious sources. These engagements may be an attempt to obtain private information, or to induce you to pay a fee for services related to recruitment or training. Power Digital does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page at https://powerdigitalmarketing.com/company/careers/. If you have any doubts about the authenticity of any messaging behalf of Power Digital, please send us an email at [email protected] before taking any further action in relation to the correspondence.

Top Skills

Adobe
Google Analytics
Salesforce Marketing Cloud
Shopify
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: San Diego, CA
775 Employees
Year Founded: 2012

What We Do

Power Digital is a data-driven, ROI-focused marketing agency. Our team consists of highly specialized marketing professionals who are proven at the large agency level and are experts in their fields. Our mission is to move away from the standardized "one size fits all"​ marketing approach and deliver customized solutions with measurable results.

Just like your business is unique, our digital strategy for you will be too. Our team understands that every business company has different analytics goals in mind and that different routes must be taken to accomplish them. We provide online marketing services & campaigns tailored to your business objectives and specific audience.

Transparency and collaboration are very important to us. We want to be more than just an agency. We want to become an extension of our clients’ marketing teams, delivering online marketing solutions both parties can be proud of. And how can we be an extension if we aren’t connecting and reviewing projects every week? Email updates are nice, but nothing beats hearing the inflection in a client’s voice when we share the good news. It is for this reason that we connect with our clients every single week. You can rest assured knowing that your brand is always on our mind when we’re providing online digital marketing services.

We understand that digital marketing has never been more competitive, which is why we stick to what we have always focused on: driving ROI. How do we do this? We help you connect with the right customers through our internet marketing services. Whether through social media or search engine optimization, we work to increase your brand's online presence in a meaningful way.

One of the reasons we're so confident in our ability to deliver amazing results is that we have experts in each key digital channel. From SEO and PPC to social media and PR, we work together to ensure our clients see the best results of each campaign. For us, efficiency and results are the names of the game.

Similar Jobs

Smartling Logo Smartling

Don't see the role you're looking for currently available? Apply here.

Artificial Intelligence • Cloud • Information Technology • Machine Learning • Natural Language Processing • Software
Easy Apply
Remote
28 Locations

GitLab Logo GitLab

Senior Back-end Engineer

Cloud • Security • Software • Cybersecurity • Automation
Easy Apply
In-Office or Remote
33 Locations

GitLab Logo GitLab

Site Reliability Engineer

Cloud • Security • Software • Cybersecurity • Automation
Easy Apply
Remote
28 Locations

GitLab Logo GitLab

Back-end Engineer

Cloud • Security • Software • Cybersecurity • Automation
Easy Apply
In-Office or Remote
33 Locations

Similar Companies Hiring

Scrunch AI Thumbnail
Software • SEO • Marketing Tech • Information Technology • Artificial Intelligence
Salt Lake City, Utah
ClickMint Thumbnail
Marketing Tech • Generative AI • eCommerce • AdTech
Malibu, CA
7 Employees
PRIMA Thumbnail
Travel • Software • Marketing Tech • Hospitality • eCommerce
US
15 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account