We’re building the go-to-market team for Base44, an AI-powered software development platform recently acquired by Wix. As an Account Manager, you’ll be instrumental in managing enterprise customers, nurturing long-term partnerships, ensuring they realize maximum value from our platform, championing their success, and identifying opportunities for growth.
This role is ideal for a customer-centric professional who thrives in a fast-paced, entrepreneurial environment and is excited to foster relationships that drive both customer satisfaction and business expansion. You’ll have a foundational role in scaling our business, advocating for our customers, and shaping a best-in-class customer experience.
Responsibilities:
- Own and nurture relationships with enterprise customers, serving as their primary point of contact and trusted advisor
- Ensure successful onboarding, adoption, and ongoing engagement with the Base44 platform
- Identify and drive opportunities for account growth, including renewals, upsells, and cross-sells
- Proactively monitor customer health, usage trends, and satisfaction to mitigate churn and ensure long-term retention
- Translate customer feedback and needs into actionable insights for the product, engineering, and leadership teams
- Collaborate with sales, product, marketing, and support to deliver a seamless and positive client experience
- Develop and deliver regular business reviews, demonstrating ROI and helping customers achieve their objectives
- Maintain CRM best practices by documenting account activities, insights, and growth plans
- Set the foundation to build and develop the account management team for the company
- 6 + years of account management or customer success experience in a B2B technology company, preferably a startup
- Experience managing enterprise customers in SaaS, AI, developer tools, ML, or related technology sectors
- Proven track record of driving account growth, renewals, and customer satisfaction
- Exceptional communication, presentation, and relationship-building skills
- Strong problem-solving abilities and a passion for helping clients achieve their goals
- Organized, proactive, and comfortable operating in a high-growth, fast-changing environment
- Bonus: Experience with AI platforms, developer-focused solutions, or technical customer onboarding
We’re Base44, a newly acquired part of Wix, on a mission to change how software gets built. Our AI-powered platform allows anyone to create custom software applications using natural language-no traditional coding required. We operate like a startup within Wix: fast-moving, collaborative, and focused on solving complex problems with simple, elegant solutions.
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What We Do
Wix started out small with a huge idea: To give anyone, anywhere the ability to build a website and create an online presence. Today, with over 200 million users worldwide, we empower any business, community or person to fulfill their dreams and be successful online.
Our vision is big - our drive is bigger.
Why Work With Us
Our work is meaningful. Product innovation is inspired by our users’ unique needs, and how we show up for them can make a big impact on their success. We believe in balancing flexibility and well-being with empowerment and ownership, giving our people the space and support to grow on their own terms and in their own way.
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