The Account Management Specialist, will act as a liaison, to provide product/ services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Works with customers, new and old. Follows-up on customer orders and schedules them to meet due dates and ensure all paperwork and transportation is set-up and on schedule by performing the following duties.
Responsibilities:
- Entering of orders as needed
- Send Acknowledgment of orders to customers via email as needed
- Distribution of orders to production and material bins as needed
- Send Material Confirmations via email as needed
- Set activity reminders in Goldmine
- Update/Maintain delivery dates once received from Production Planner on a daily basis
- Process new accounts and maintain current accounts
- Process samples, trails and quotes as requested for customers
- Informs customers of changes throughout order life cycle
- Enters contract information, material specs, product details and all other critical information required to meet customer demands
- Communicates with customers on a daily bases via phone or email to review pricing, samples requests, material requirements or shortage s as needed. While working with all departments including Sales, Purchasing, Warehouse, Production, R & D, Quality and Transportation
- Processes complaints concerning any issue with a Customer’s order or requirements
- Answer telephones
Competency of Position Requirements:
- Identifies and resolves problems in a timely manner
- Gathers and analyzes information skillfully
- Works well in group problem solving situations
- Manages difficult or emotional customer situations
- Responds promptly to customer needs
- Listens and gets clarification
- Balances team and individual responsibilities
- Understands business implications of decisions
- Must want to love to succeed
- Work with purpose and urgency
- Able to deal with frequent change, delays, or unexpected events
- Follows instructions
- Responds to management direction
- Takes responsibility for own actions
- Prioritizes and plans work activities
- Organizes or schedules sales teams tasks
Job Qualifications:
- Must have 3 to 5 years experience in customer service field
- High School education is needed
- Business to Business work experience is preferred
What We Do
At CLEAR, we believe in partnerships, in helping our customers take their business to the next level. That’s why we always go above and beyond. Depend on your CLEAR team to be an extension of your team, your trusted advisors, and always available—guaranteed.
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