Account Management Specialist

Posted 16 Days Ago
Be an Early Applicant
Cairo, EGY
In-Office
Mid level
Information Technology
The Role
Manage existing B2B client relationships, serve as the primary customer contact, recommend products, and drive upselling and cross-selling. The role includes meeting account and sales targets, resolving issues, coordinating with internal teams, monitoring satisfaction and retention, maintaining account records, and preparing performance reports. Candidates need account management experience, strong communication and negotiation skills, analytical abilities, and proficiency in Excel.
Summary Generated by Built In

PetroApp is a smart fuel management technology company helping organizations gain greater control, visibility, and efficiency over their fuel consumption and distribution.

Our solution uses NFC technology to enable real-time fuel monitoring and reporting, helping companies reduce waste, improve accountability, and optimize their fuel operations.

Today, PetroApp is expanding across 4 countries: Saudi Arabia, Egypt, Thailand, and Nigeria, with a growing international team building technology solutions for the energy, transportation, and fleet management sectors.

What You’ll Do
  • Manage and maintain strong relationships with existing clients.
  • Act as the main point of contact and ensure a positive customer experience.
  • Understand client needs and recommend suitable PetroApp products and services.
  • Identify and maximize upselling and cross-selling opportunities.
  • Achieve monthly account management and sales targets.
  • Follow up on client requests, issues, and escalations to ensure timely resolution.
  • Coordinate with internal teams to address client requirements.
  • Monitor account performance, customer satisfaction, and retention.
  • Maintain accurate and up-to-date client information and records.
  • Prepare regular reports on account performance and sales activities.
  • Proactively identify opportunities to increase client engagement and revenue.

Requirements
  • Bachelor’s degree in Business Administration, Marketing, Commerce, or a related field.
  • 2–4 years of experience in Account Management, Customer Success, or a related role.
  • Proven experience in client relationship management and achieving sales targets.
  • Strong understanding of upselling and cross-selling techniques.
  • Excellent communication, negotiation, and presentation skills.
  • Strong customer-service and relationship-building skills.
  • Good analytical and problem-solving abilities.
  • Target-oriented with strong follow-up and organizational skills.
  • Ability to manage multiple accounts and priorities simultaneously.
  • Proficiency in MS Office, especially Excel.
  • Experience in B2B, SaaS, fleet management, mobility, or technology-related businesses.

Benefits
  • Competitive salary and commissions.
  • Medical insurance.
  • Social insurance.
  • Hybrid work model (1 day working from home per week).
  • Learning and development opportunities.
  • Career growth and internal mobility.
  • A collaborative and supportive work environment.
  • Exposure to a fast-growing technology and fleet management business.

Skills Required

  • Bachelor's degree in Business Administration, Marketing, Commerce, or a related field
  • 2–4 years of experience in Account Management, Customer Success, or a related role
  • Experience managing client relationships and achieving sales targets
  • Understanding of upselling and cross-selling techniques
  • Excellent communication, negotiation, and presentation skills
  • Strong customer-service and relationship-building skills
  • Good analytical and problem-solving abilities
  • Target-oriented, with strong follow-up and organizational skills
  • Ability to manage multiple accounts and priorities simultaneously
  • Proficiency in MS Office, especially Excel
  • Experience in B2B, SaaS, fleet management, mobility, or technology-related businesses
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The Company
HQ: Riyadh
119 Employees
Year Founded: 2018

What We Do

PetroApp is a smart system based on NFC technology which enables companies and individuals to eliminate waste, to control and monitor the fuel consumption and its distribution. PetroApp has a large gas stations network all over the Kingdom

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