Essential Job Functions:
- Develop a proactive relationship with the assigned customer accounts by resolution of issues and concerns in a timely manner and provide innovative solutions.
- Determine which accessorial charges can be billed and follow company process to successful conclusion, minimizing disputes, assisting in collections and working with Account Managers on solutions to reduce accessorial charges.
- Manage, monitor and report order acceptance, order maintenance and accessorial management by email, phone and use of various Hub Group transportation management systems.
- Offer alternative transportation solutions as necessary by analyzing internal and external account metrics.
- Manage assigned customer accounts to ensure they receive the best product at the lowest possible cost; maximize margin, network efficiency and On-Time Performance (OTP).
- Communicate with shipper and consignee contacts regarding exception notification and problem resolution.
- Maximize Hub profitability and reduce customer cost exposure by working with Operations to properly manage assets such as container pools.
- Maintain quality service by monitoring standards; advising supervisor of potential problems. Work with Manager, Account Management and Operations Group to address and resolve single load concerns in a timely manner.
- Duties, responsibilities and activities may be assigned or changed from time to time
Minimum Requirements:
- Bachelor's degree in business, logistics, supply chain, or management preferred.
- Experience in the transportation industry preferred.
- Experience with EDI processes, Web Tender Portals, fax and other applicable forms of electronic communication preferred.
- Proficiency with Microsoft Office applications, with emphasis on Outlook, Excel, Word.
- Highly effective communication, both verbal and written.
- Attention to detail, organizational skills, and customer focused.
- Ability to work weekend rotation when scheduled.
Skills Required
- Bachelor’s degree in business, logistics, supply chain, or management
- Experience in the transportation industry
- Experience with EDI processes, Web Tender Portals, fax, and electronic communication tools
- Proficiency with Microsoft Office, especially Outlook, Excel, and Word
- Highly effective verbal and written communication skills
- Strong attention to detail, organizational skills, and customer focus
- Ability to work weekend rotations when scheduled
What We Do
For 50 years, Hub Group has been dedicated to serving customers with innovative, premier supply chain solutions tailored to each client’s needs. We understand your business needs are constantly evolving, so we design transportation solutions to scale and evolve with them. Supported by a powerful asset-backed network of 45,000 53’ intermodal containers, nearly 4,000 drivers, 5,500 trailers and 29 terminals, our transportation solutions are strategically built to drive long-term success. We work with your organization to deliver high-quality service while incessantly refining and improving your supply chain to forge a clearer route ahead. Hub Group provides industry-leading solutions for customers that want better control over costs, higher levels of service and a streamlined approach to their supply chain. Our solutions harness proprietary technology to optimize multimodal networks for customers operating both domestically and across the globe. Through customer-centric strategies and programs, we centralize all communication, management and accountability for your supply chain – allowing you to focus on other areas of your business. Our end-to-end suite of solutions is blended and delivered to customers with a single point of contact, supported by teams that look deeper into supply chains to extract hidden value. We advance sustainability initiatives, provide better visibility and help navigate customers’ businesses towards their unique goals. And on top of that, we remain true to our roots with a culture of service, innovation and integrity. Because we believe the way you do something is just as important as what you do. At Hub Group, we know The Way Ahead.
