Account Management Specialist, GrabMart

Company Description

Life at Grab
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Job Description

Role Objective:

We are looking for a dynamic and experienced Account Manager to join our GrabMart team. This role essentially involves establishing and nurturing strong business relationships with our existing and prospective top merchants to spur growth in GrabMart.

Key Responsibilities:

1. Merchant Relationship Management: Establish and manage robust business relationships with both existing and potential top merchants. Apply a proactive approach to understand the needs of our partners and provide solutions that lead to profitable business growth.
2. Strategic Business Identification and Development: Identify new business opportunities, devise and implement business development strategies that align with GrabMart's objectives. You will be expected to navigate the complexities of cross-functional teams and projects effectively.
3. Negotiation and Partnership Management: Lead all aspects of partner negotiations for account management. Execute key initiatives and ensure all contractual obligations are met to the highest standard. 
4. Delivery and Revenue Growth: Drive growth in key accounts, targeting deliverables, Gross Merchandise Value (GMV), and revenue. Your success will be measured by your ability to increase these key performance metrics.
5. Collaboration and Synergy: Build deeper relationships with partners by collaborating in other areas such as GrabPay, GrabAds, and GrabExpress. You will be expected to identify synergetic opportunities which could benefit both Grab and our partners in the long run.

Qualifications

• A Bachelor’s Degree in Business, Marketing, or a related field
• Min 3 years proven experience in a similar role, preferably in e-commerce or consumer tech
• Strong interpersonal skills with the ability to build rapport and influence partners
• Energetic self-starter with a passion for business growth and knowledge of the retail landscape
• Excellent negotiation and presentation skills
• Ability to deliver outstanding results in a challenging and fast-paced entrepreneurial environment

Additional Information

Our Commitment
We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.