Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you come in!
At Duolingo, you’ll join a team that cares about educating our users, experimenting with big ideas, making fact-based decisions, and finding innovative solutions to complex problems. You’ll have limitless learning opportunities and daily collaborations with world-class minds — while doing work that’s both meaningful and fun.
Join our life-changing mission to develop education for our half a billion (and growing!) learners around the world.
Read our blog to learn more.
About the role...
Join us to build Duolingo Ads, Duolingo’s direct ad business.
Duolingo is used by over 135 million users every month to learn languages, music, math, and chess. The vast majority of our learners engage with the free, ad-supported version of our app, which is core to our mission of delivering a learning experience that is accessible to all.
We are seeking an Account Management Lead to support our growing advertising business, Duolingo Ads. This is a player-coach role that reports into our Head of Ad Sales. You'll play a key role in driving Duolingo Ads’ growth by owning the pre and post sale process alongside the sales team. You’ll collaborate with sales leadership and the cross-functional ads team to ensure optimal client service, hire and manage a team of contractors, and develop and implement operational workflows and strategies to ensure streamlined internal operations and excellent client service. This position offers a unique, early-stage opportunity to play a pivotal role in shaping the trajectory of ads on Duolingo for hundreds of millions of learners. The Account Management Lead will be an operational powerhouse that can flex into revenue operations with a focus on foundational work that improves our sales operations and use of CRM.
🧠 You will...
- Serve as the senior point of contact for live campaigns, leading cross‑functional execution from signed IO through launch, optimization, billing, and wrap—driving on‑time, on‑scope delivery and client satisfaction.
- Build and maintain AM playbooks, SLAs, and workflows for kickoffs, asset QA, trafficking handoffs, pacing/performance checks, optimizations, and recaps; evolve processes as we scale volume and formats.
- Partner with Ad Ops to launch and monitor campaigns, ensuring accurate trafficking, healthy pacing, and proactive issue resolution; translate performance data into clear client‑ready insights and actions.
- Own client communications during flight: weekly status, performance storytelling, and clear recommendations that protect user experience while meeting advertiser goals.
- Collaborate with Sales on pre‑sale inputs (timelines, feasibility, deliverables) and post‑sale growth (upsell/renewal opportunities), informing pricing, packaging, and format improvements with market feedback.
- Establish quality bars and review mechanisms for ad creative and native formats that align with Duolingo’s brand standards and learner delight; coordinate approvals with Legal and Creative as needed.
- Implement lightweight operating systems and documentation (CRM/OMS hygiene, trackers, calendars) to improve accuracy, forecastability, and handoffs across teams; coach AM contributors and vendors to these standards.
- Develop clear success metrics and own wrap reports that synthesize results, insights, and next steps to set up renewals and long‑term partnerships.
✅ You have...
- 8+ years in digital advertising account management/client services, including hands‑on post‑sale ownership at a publisher, tech platform, or media/creative agency.
- Proven track record launching and managing multi‑stakeholder campaigns end‑to‑end, partnering tightly with Sales and Ad Ops to deliver against flight, pacing, and performance goals.
- Strong project management and communication skills; comfortable running high‑volume programs with precision, clear status, and crisp stakeholder alignment.
- Ability to translate data into narratives and recommendations; experienced in building client‑ready recaps that drive renewals and upsells.
- Working knowledge of ad tech and mobile app ecosystems (e.g., ad servers, programmatic/measurement basics) and familiarity with video and native/custom formats.
- Comfort operating in an early‑stage, fast‑moving environment; you create structure, documentation, and repeatable processes from scratch.
- Proficiency with Google Workspace and collaboration tools; experience maintaining CRM/OMS records and campaign trackers with high accuracy.
⭐ Exceptional candidates will have...
- Experience building AM playbooks and SLAs for a new or rapidly scaling direct ads business (0→1/1→N).
- Background managing native/custom/branded content programs and coordinating creative development with internal design/creative partners.
- Hands‑on OMS/CRM experience (e.g., Boostr or similar) and comfort improving hygiene/forecasting workflows and flexing into RevOps work
- Experience mentoring or leading a small AM team or vendor network, including setting standards and coaching to excellence.
We post a multi-level salary range for all of our roles.
This is not inclusive of the rest of our awesome portfolio that includes equity compensation and world-class benefits. Our salary ranges are the same for all US locations. Your recruiter can share more details about the range for a specific level during the hiring process. The actual salary within the range is determined by many factors including but not limited to, skills, experience, education, and internal equity.
Take a peek at how we care for our employees' holistic well-being with our benefits here.
We will do everything we can within reason to make sure that your interview takes place in an environment that fairly and accurately assesses your skills. If you need assistance or accommodation, please contact [email protected].
Duolingo is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
By applying for this position your data will be processed as per the Duolingo Applicant Privacy Notice.
Unfortunately, there is a rise in scammers pretending to be real Duolingo employees. Duolingo and our employees will never ask for your Social Security number, bank details, or passport info, and we’ll never ask you to deposit a check, purchase equipment, or exchange money during the interview process. Real Duolingo employees always use an email that ends in @duolingo.com or @recruiting.duolingo.com. Stay alert and double-check these details before sharing any information.
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What We Do
Duolingo is a language-learning education platform that offers 98 total courses across nearly 40 distinct languages. Duolingo is the world’s most popular way to learn a language. Our mission is to develop the best education in the world and make it universally available. Some of our products include: 1. Duolingo: The free, fun, and effective way to learn a language! 2. DET (Duolingo English Test): A modern language proficiency tool designed for today's international students and institutions. It offers an English proficiency score, video interview, and writing sample in an accessible, efficient, and secure testing experience. 3. Duolingo Math: An app that can make math be fun. For everyone. Students can focus on elementary math, which covers classroom topics, or adults can focus on brain training, which strengthens mental math skills and covers more advanced topics. 4. Duolingo ABC: An educational learning app that offers immersive lessons to teach preschool to second grade kids reading fundamentals. Founded in 2011 by Luis von Ahn and Severin Hacker, Duolingo is the most downloaded education app in the history of the App Store and in 2019 became the top-grossing education app worldwide. The app has been awarded Apple's iPhone App of the Year and Android's Best of the Best. Learning a new language used to be expensive; we believe it should be free. Over 1.2 billion people are learning a second language and most of them are learning English to improve their lives. Learning a new language is hard; we believe it can be fun. We use bite-sized lessons that feel like playing a game to keep our learners motivated. With over 500 million learners we have unprecedented data insights on how people learn. Our teams of language learning scientists, machine learning engineers, and AI experts use this data to constantly improve our effectiveness. We’re building a future in which the highest-quality education is accessible to all. Duolingo has been named: 2022 Fast Company’s Best Workplaces for Innovators 2022 Fast Company 10 Most Innovative Education Company 2021 Forbes Best Startup Employers 2020, 2018, 2017, 2013 Most Innovative Company by Fast Company 2020 Best Machine Learning Startups for by Glassdoor 2018 Inc. Best Places to Work 2018 Entrepreneur Top Company Culture List University Program Awards: 2022 Handshake Early Talent Award 2022 Untapped Top Internship Programs 2022 OneReq Internship Program Trailblazer Award
Why Work With Us
Our global team works together to make language learning fun, free, and effective for anyone who wants to learn, wherever they are. Best of all, you get to work alongside Duo (literally)!
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