Account Executive

JOB SUMMARY

The Account Executive is responsible for a series of activities that will create and nurture client relationships to effectively sell MBH luxury staging services utilizing a consultative sales approach. This position is based in Naples, FL. Compensation: Base Salary/year + Commission.

ESSENTIAL JOB DUTIES & RESPONSIBILITIES 

• Engages in sales and sales-related activity, including traveling, driving, and meeting with clients outside of home and all offices, for a minimum of 70% of weekly working hours

• Procures leads and clients through business development (leads/clients to be defined as including homeowners, real estate agents/brokers, developers and builders, architecture, and design firms, etc.) through cold calls, email campaigns, onsite visits, presentations, networking, and events

• Develops, modifies, and presents appropriate and digital presentations for potential clients to win new business

• Develops, maintains and informs senior management of current and project market dynamics and conditions affecting MBH services in the territory 

• Follows-up on client leads and sets appointments with clients within 24-48 hours for a live walkthrough

• Follows up on client requests for luxury staging needs in a timely manner 

• Utilizes consultative sales practices to contact and engage client leads provided by the office

• Uses professional phone etiquette, customer service skills, and rapport building techniques to initiate and maintain contact with clients

• Establishes expectations with clients via phone and in person regarding staging processes and procedures

• Manages client expectations, from inception to completion utilizing proactive, timely, and effective communication

• Conducts an engaging walkthrough and sales presentation onsite with clients, effectively conveying the value proposition of MBH, influencing clients to retain MBH as their staging company of choice

• Prepares effective bids and proposals, and successfully converts the bid to become a job

• Maintains excellent communication with clients throughout the staging process, including regular follow up and responding to client’ needs and questions

• Closes staging projects by converting leads to bids and bids to jobs at target set by management

• Completes all company forms and protocols for the staging project following SOPs

• Manages the client relationship, contract process and client need for each staging project, via conducting initial and final walkthroughs of the property with the client

• Problem solves with clients throughout the staging process, including escalating and resolving areas of concern with internal MBH department resources

• Executes on procedures within Salesforce and DocuSign by consistently creating leads, updating the system with all activity, creating bids, and sending and receiving contracts effectively 

• Understands the contract and communicates contract terms to client effectively

• Maintains excellent product knowledge and educates clients on non-staging products and services offered by the company

• Seeks opportunities to cross-sell or up-sell to clients 

• Demonstrates an openness and willingness to work with managers to continuously identify areas of strength and to continuously improve in areas of opportunity

• Maintain relationships with assigned clients, brokers, developers, and realtors to capture more market share

• Attends monthly sales meetings

• Adheres to legal compliance and regulation as outlined by MBH

EDUCATION 

• Bachelor’s Degree in Business Administration, Marketing or Sales or related work experience 

SKILLS AND EXPERIENCE 

• Experience in real estate, furniture sales or design industry background a plus

• Excellent written and oral communication skills- ability to interact with all levels of personnel

• Computer savvy with the ability to create, modify and present PowerPoint, compose, and create letters and other business-related documents

• Excellent responsiveness and follow up skills, the ability to build rapport with clients

• Proven ability to create urgency with clients, great time management skills

• Must be a strong influencer and strong closer

• Strong willingness to develop an in-depth understanding of the business and related services and products

• Must have excellent problem-solving skills

• Ability to meet deadlines and work under changing priorities

• Be dependable, punctual, and organized

• Experience as a sole contributor and in a team environment