The Role
The Account Executive is responsible for managing client accounts, coordinating project delivery, understanding client needs, and ensuring effective communication and delivery of services.
Summary Generated by Built In
For over 20 years, Catalist has been a leader in civic data and data science innovation. Our mission is to provide progressive organizations with the data, software, and services needed to better identify, understand, and communicate with the people they need to engage and mobilize. Our clients include the largest, most influential organizations in the U.S. active in civic engagement, advocacy, and political campaigns.
Catalist is home to a dedicated, creative team of technologists, data scientists, and campaign experts committed to using our talents and technology to nurture a vibrant and growing progressive community.
As an Account Executive (AE) at Catalist, you will have a leading role in account support and solutions engineering for a set of Catalist clients. The Account Executive is responsible for overall project management for certain clients and providing account activity updates and participating in solution development.
The ideal candidate will be a highly motivated individual with excellent technical skills, a strong desire to learn new skills, and an interest in progressive politics. Catalist values creativity and problem solving. Our work is on the cutting edge of data-driven politics, and your support will help Democratic candidates and progressive organizations conduct successful advocacy and electoral campaigns.
This position reports to the Deputy Chief Client Officer and works closely with the Data, Analytics and Tech teams.
This position is included in our CWA bargaining unit.
Principle Duties & Responsibilities
- Responsible for understanding current client needs and delivering Catalist services to meet those needs, translating needs to internal teams to satisfy requests
- Functions as a client advocate, coordinating project delivery and resolving problems by leveraging internal delivery teams on an as-needed basis; the AE manages and coordinates all steps required for client support
- Demonstrates a working knowledge of all internal and external Catalist tools and data and products for the purpose of assessing and assisting with client needs
- Provides support on the post-sales contracting process, service explanation and coordinating tool set-up, and billing including tracking all state-level syndication
- Ensures regular and appropriate client communication
- Oversees all client projects assigned from start to finish; successfully delivers requests on time, accurately, and in a client-friendly format with actionable insights where applicable
- Provides backend data support and problem solving
- Escalates issues and concerns to management as needed
- Attends Client Services staff meetings to report on and discuss open projects
Requirements
- Minimum of 1-2 years account management or campaign experience
- Excellent customer services skills
- Ability to translate client requests into internal instructions
- Excellent project management skills including ability to handle multiple projects at once
- Ability to be creative and personable and articulate ideas clearly
- Experience working in a fast-paced environment
- Ability and willingness to learn new skills quickly
- Experience with political campaigns, digital agencies, or progressive organizations
- Background check required
Preferred Skills & Abilities
- Proficiency with Microsoft Office, digital sales, and/or working with large datasets
Benefits
Medical, Dental, Vision, Prescription Drug
Catalist offers Medical, Dental, Vision, and Prescription Drug coverage for eligible staff and their eligible dependents. Catalist’s Medical plan is a comprehensive PPO program including Prescription Drug coverage with 85% of the premium paid by Catalist. We also offer an HDHP plan with HSA eligibility. Dental and Vision coverage is provided at no cost to employees.
Group Term Life Insurance and Long-Term & Short-Term Disability Coverage
Group Term Life Insurance and Long-Term and Short-Term Disability coverage is available for eligible staff. These benefits are provided at no cost to Catalist employees.
401(k) Safe Harbor Plan
A 401(k) Safe Harbor Plan is available to eligible staff with a 3% contribution from Catalist from the date of hire. Employees may contribute pre-tax or post-tax from their salary up to the legal limits set forth by the IRS.
Medical and Dependent Care Flexible Spending Accounts (FSAs)
Catalist offers an FSA Program that gives eligible staff the ability to pay out-of-pocket medical/dental/vision/child care expenses from pre-tax earnings.
Transit Benefits
Catalist also makes available a Transit benefit FSA program to eligible employees using pre-tax contributions with a company match.
Professional Development and Remote Work Expenses
Eligible employees may be reimbursed up to $750 each year for professional development / education and $500 for remote work expenses.
Student Loan PayDown or SaveUp
Catalist offers a Student Loan PayDown and College SaveUp benefit for eligible staff.
Vacation, Personal Leave, Sick Leave Benefits
Catalist offers generous vacation benefits to all eligible staff. Eligible employees also receive:
- 15 Paid Holidays (16 in Presidential Inauguration years)
- Personal Days
- Sick Leave
- Parental Leave
Hybrid Office/Remote Work
Certain positions at Catalist are eligible for Office/Remote Hybrid or full Remote status.
Skills Required
- Minimum of 1-2 years account management or campaign experience
- Excellent customer services skills
- Ability to translate client requests into internal instructions
- Excellent project management skills
- Ability to be creative and personable
- Experience working in a fast-paced environment
- Experience with political campaigns, digital agencies, or progressive organizations
- Background check required
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The Company
What We Do
Catalist provides data and data-related services exclusively to progressive organizations to help them better identify, understand, and communicate with the people they need to persuade and mobilize. For nearly a decade, Catalist has been the data utility powering the progressive community. Owned by a trust, we collaborate with data-drive progressive organizations with a variety of goals: issue advocates, organizers, pollsters, analysts, consultants, campaigners, and more. We work with the community, for the community. Catalist compiles, enhances, stores, and dynamically updates data on over 240 million unique voting-age individuals across all 50 states and the District of Columbia. Working with Catalist can help you build membership, target persuasive messaging, engage activists, drive an issue agenda, and mobilize voters.
