KMS Lighthouse, named the #1 knowledge management company in the Forrester Wave Report 2024, is a fast-growing tech company working with Fortune 500 and Fortune 1000 enterprises worldwide. Our cutting-edge SaaS platform transforms how contact centres manage and deliver knowledge, improving operational efficiency and customer experience.
We’re looking for a Melbourne-based Sales Executive to join our growing sales team and drive new business opportunities across the Australian market. This is a full-cycle sales role—you’ll be responsible for everything from lead generation to closing deals. If you’re passionate about tech, thrive in a fast-paced environment, and have experience selling to call centres or contact centres, we want to hear from you!
Responsibilities
- Identify and generate new leads through outbound efforts and strategic prospecting.
- Own the full sales cycle: outreach, qualification, demo, negotiation, and closing.
- Build and maintain a strong pipeline of opportunities.
- Engage with senior stakeholders in contact centres to understand their needs and present tailored solutions.
- Collaborate with marketing and SDR teams to optimise outreach and messaging.
- Deliver compelling product demos and presentations.
- Meet and exceed monthly quotas for qualified opportunities and closed deals.
Requirements
- Proven experience as an Account Executive, Sales Executive, or similar role in SaaS B2B sales.
- Proven experience selling to call centres or contact centres is a must.
- Strong communication and presentation skills.
- Self-starter with a proactive attitude and a desire to grow.
- Comfortable working in a fast-paced, target-driven environment.
- Experience with CRM tools and sales reporting.
Advantages
None
Benefits
None
Top Skills
What We Do
KMS Lighthouse drives smarter, better business interactions with its knowledge management solutions. When customers and employees have issues, Lighthouse illuminates the path with instant answers. We use advanced technologies and take an innovative approach to build knowledge management solutions.
Our knowledge system boosts productivity and efficiency with a powerhouse of digitized knowledge that’s easy to update, collaborate, share, or provide feedback in real-time. We have a SaaS knowledge management system with native integrations to social media, product catalogs, operational systems, chatbots, virtual assistants, and open API integrations with your existing applications such as CRM, ticketing, and help desk.
Lighthouse offers a rewarding KM experience for both customers and employees alike, improving loyalty and satisfaction. What’s more, we’ve built the system so that your entire team can easily navigate through it in their natural language, and adopt it effortlessly without training. Lighthouse simplifies communications, elevates customer and agent experiences, engages and inspires people. Happy agents, happy customers.
