Account Executive

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play games.

We have an exciting opportunity to join our Customer Service team in Manila and are currently looking for an Account Executives for LuckyLand Slots to join the team.

The Account Executive will be patient, empathetic, and communicative. You will put yourself in VGW customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to you. You are confident at troubleshooting and investigate if you don’t have enough information to resolve customer complaints. You value customer feedback.

Key responsibilities will include:

• Provide accurate and detailed information to customers, helping them make informed decisions. 
• Consistently achieve high customer satisfaction ratings and low customer effort scores based on feedback surveys and reviews.
• Exhibit a deep understanding of the company's products/services to help customers make sound decisions.
• Collaborate with relevant departments to resolve complex customer problems efficiently. 
• Share knowledge and best practices to improve overall customer experience.
• Stay updated on new processes, technologies, and tools to enhance service delivery.
• Maintain accurate and detailed records of customer interactions and issue resolutions.
• Handle escalated tickets.

What you will bring to the role:

• Tenure of more than 1 year with the current role, Customer Service or related experience
• Excellent communication skills both verbal and written
• Strong problem-solving abilities and attention to detail
• Team player with a strong sense of responsibility and commitment to customer satisfaction

About VGW

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play games.

With high-quality, acclaimed brands including Chumba Casino, Global Poker and LuckyLand Slots, we entertain and delight over one million players in North America.

As pioneers in sweepstakes promotions for online social games, we also offer our players the opportunity to redeem incredible prizes.

At VGW, one of our core values is "our players come first". This means always striving to deliver a safe, responsible and positive player experience.

Why VGW?

At VGW, we’re more than just a team. We’re a diverse and inclusive group of individuals, each playing a vital role in our success.

Our core values are clear and strong; we win together, do what’s right, put our players first and are powered by passion.

We believe in our people and are committed to creating an environment where everyone feels welcome, inspired, and supported. We recognise that life is more than just work - that’s why we’re all about flexibility so you can strike a healthy balance between your personal life and career. We’re also here to champion your growth in your current role and future aspirations, providing opportunities for learning and career advancement. And to top it off, we back this all up with competitive compensation, perks and benefits.  

But it’s not all business. We inject fun into the workplace, celebrate together and create lasting memories, from a mix of in-person and online events, to social gatherings and much more.

It’s our combined skills, ideas and visions that drive us forward. Join us on this exciting journey, and together, we’ll achieve remarkable things. 

If you want to join a team that does things differently, apply today - we look forward to seeing what you can bring to our team.

Find out more at www.vgw.co