Account Executive

Brand Addition is a business that helps global brands build culture, awareness, and meaningful connections. We extend our client values in thoughtful, sustainable, globally conscious ways to create branded moments that people love.  In an industry of excess – we will lead through sustainability to generate wellbeing for generations to come, what we do today can determine what kind of place that will be.  We will continue to build amazing products while strengthening careers and client relationships. Here at Brand Addition, we work across oceans and continents to build a better, brighter future for our partners, our people, and our planet.

Customer service is everything and we’re proud to stand out from the crowd providing a service second to none for our clients.  To support our continued growth, we’re looking for dynamic and enthusiastic people to join our existing teams. You will be responsible for preparing quotations, dealing with customer enquiries, processing orders, negotiating with our suppliers and supporting our Account Managers. 

Key Tasks:

• Responsible for managing special order enquiries and orders, from initial briefing through to final delivery.  Typically allocated to specific client(s), to fully understand their branding, relationship, billing processes, and to build and maintain stakeholder relationships.
• Includes all aspects of quoting and order management: product sourcing, pricing, preparing presentations and order management including order placement, artwork approvals through to customer delivery and billing.
• Considerations include management of timing risk, compliance requirements, order commercials, while following best practice and BA processes throughout.

What you’ll need:

• At least 18 month’s previous customer service experience, preferably gained in a fast-paced environment.
• Excellent communication (both written and verbal) with the ability to build rapport and communicate at all levels.
• To be a real team player, with personality, empathy and the drive to succeed, with exceptional organisational skills and excellent attention to detail is crucial for this role.
• You will be determined to go the extra mile to achieve results.
• Both commercial and sales awareness are key to being successful in this role.
• You will be computer literate with good keyboard skills

Our Culture:

Brand Addition offers you the opportunity to work in a responsible and challenging role within a dynamic, international, and ambitious environment. We’re informal but hard working and great teamwork and collaboration are key to our success.   We are all proud to be part of the BA family; we all share the same passion and dedication to the company, we champion diversity and inclusion and respect difference, because it makes us stronger.

Our teams operate across oceans and collaborate across continents, leveraging diverse perspectives to create amazing things together. It may be fast paced but it’s a fun and friendly place to work.  We have a big footprint globally but remain personal and transparent.  You can expect quality, sustainability, and value to be at the heart of everything that we do. You’ll have the support of a close network of colleagues and managers, and every day is different here! 

Reward and recognition:  We offer Global Development Opportunities - Remote Working - Flexible Working - Early Finish Friday and a Subsidised Wellbeing Programme to name a few.

Position to thrive: Whether you are early in your career or a seasoned professional, Brand Addition provides you with everything you need to excel in your job and for personal growth, to be the best version of you.