Returns aren't just inconvenient, they're quietly eroding the profitability and sustainability of retail brands. At 8returns, we turn the costly chaos of e-commerce returns into streamlined, data-driven profit.
We've been trusted by some of the fastest-growing European DTC brands like OACE, PEGADOR, and GOT BAG, and are now ready to scale our proven solution to larger retail brands—with iconic brands such as Fielmann, Tommy Hilfiger, and FILA already leveraging our platform. This is where you step in.
Your Role
You'll spearhead our growth into the upper mid-market and enterprise segments.
Drive new business: Build and own your sales pipeline, proactively sourcing leads through targeted outbound, strategic events, and leveraging your personal network.
End-to-end ownership: Run complex sales cycles from discovery and stakeholder alignment (Operations, Finance, IT, CX) through ROI demonstration, procurement processes, and successful deal closure.
Collaborate closely: Partner with internal teams to clearly communicate customer insights, ensuring our product continues to lead the market in returns management.
Forecast rigorously: Maintain clear, accurate, and predictable pipeline forecasting using our CRM (Hubspot).
Must-Have Experience
3+ years selling high-value SaaS solutions into retail or fashion companies, consistently exceeding quotas.
Demonstrated capability to self-source a significant portion of your sales pipeline.
Fluent communication in German and English (additional European languages beneficial).
Ability to comfortably discuss technical integrations (API, workflows) with senior stakeholders, including CTOs.
Strong familiarity with structured enterprise sales methodologies such as MEDDIC or BANT.
Entrepreneurial mindset: proactive, decisive, thrives in a fast-paced, high-autonomy startup environment.
Nice-to-Have Experience
Familiarity with logistics, e-commerce operations, or related post-purchase technologies.
Existing professional network among European retailers, logistics providers, or relevant e-commerce agencies.
What's in it for You
High-impact territory: Define and dominate the market for returns management in Europe.
Immediate leverage: Each deal you close will meaningfully influence company growth.
Product clarity: Represent a best-in-class returns solution that delivers clear, measurable ROI
Flexible working: Fully remote role with autonomy and trust.
Equity upside: Opportunity to own a meaningful stake in a high-growth, financially stable SaaS startup.
Clear career trajectory: Potential to grow into leadership roles as the business expands.
Ready to drive meaningful change in the European retail landscape?
Top Skills
What We Do
The self-service returns center for eCommerce stores that want to automate their returns process and improve their customer experience.
