At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.
Join HCSC and be part of a purpose-driven company that will invest in your professional development.
Job SummaryThis is a Hybrid role, three days in office/client visits and two days remoteThis position is responsible for ensuring continued and increased growth by negotiating renewals or selling products and services to existing customers, including Hospital clients, understanding customer needs, and providing customer support. Ability to travel.
• Manage block of existing accounts to meet retention targets.
• Identify customer insurance needs and service needs and successfully meet those needs.
• Establish and maintain an excellent working relationship with existing accounts.
• Act as point of contact for issues/concerns and serve as liaison between the company and other principals in resolving inquiries regarding all issues of concern.
• Block of accounts will include Hospital accounts which have unique needs and custom requirements that necessitate out of the box thinking, research of requested capabilities, complex problem solving and development of creative solutions.
• Analyze utilization reports to determine best mix of products to meet customer needs.
• Work closely with internal departments to provide answers and service to customers.
• Maintain current knowledge of HCSC products, services, systems, and processes.
• Maintain knowledge of competitor’s products and insurance trends.
• Communicate and interact effectively and professionally with co-workers, management, customers, etc. along with internal provider teams
• Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies.
• Maintain complete confidentiality of company business.
• Maintain effective communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested by the appropriate Marketing Manager.
JOB REQUIREMENTS:
Must have General Lines Agent – Life, Health, and HMO license or obtain General Lines Agent – Life, Health, and HMO license within required time frame per state regulations.
2 years as a group health insurance account executive OR 6 years experience in group health claims processing, customer service, claims-related, and/or sales and thorough knowledge of managed health care products (PPO, HMO) processes and trends OR Bachelor degree and 3 years customer service/account management experience with thorough knowledge of managed health care products.
2 years in a position which require decision making, initiative, and self-direction.
Customer Service oriented; detail oriented.
Ability and willingness to travel including overnight stays.
Experience addressing customer needs and building customer relations.
Experience analyzing reports, determining product mix for customers, and analyzing financial information.
Written and verbal communications skills, negotiation skills, and presentation skills.
PREFERRED JOB REQUIREMENTS:
Bachelor Degree.
Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!
Pay Transparency Statement:
At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.
The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.
HCSC Employment Statement:We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.
Base Pay Range$56,900.00 - $85,300.00Exact compensation may vary based on skills, experience, and location.
Skills Required
- General Lines Agent - Life, Health, and HMO license, or ability to obtain it within the required state-regulated timeframe
- Two years as a group health insurance account executive
- Alternatively, six years of experience in group health claims processing, customer service, claims-related work, and/or sales, with thorough knowledge of managed healthcare products and processes
- Alternatively, a bachelor's degree and three years of customer service or account management experience, with thorough knowledge of managed healthcare products
- Two years in a role requiring decision-making, initiative, and self-direction
- Customer-service orientation and attention to detail
- Ability and willingness to travel, including overnight stays
- Experience addressing customer needs and building customer relationships
- Experience analyzing reports, determining customer product mix, and analyzing financial information
- Written and verbal communication, negotiation, and presentation skills
- Bachelor's degree
Health Care Service Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Health Care Service Corporation and has not been reviewed or approved by Health Care Service Corporation.
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Retirement Support — A pension plan alongside a matching 401(k) is offered, an uncommon combination in the private sector. This combination is described as a standout element that helps retain employees.
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Healthcare Strength — Healthcare options are broad, with multiple medical, dental, and vision choices, wellness incentives, and access to resources like on-site fitness centers and an EAP. These offerings add meaningful value beyond base pay.
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Parental & Family Support — Paid parental leave (up to six weeks at full pay after one year), adoption assistance, and mothers’ rooms are available. These supports reinforce family needs alongside work commitments.
Health Care Service Corporation Insights
What We Do
Imagine Something New, Something Different. Health Care Service Corporation, a Mutual Legal Reserve Company (HCSC), is the largest customer-owned health insurer in the nation and the fourth largest overall. Operating through our Blue Cross and Blue Shield Plans in Illinois, Montana, New Mexico, Oklahoma and Texas (as well as a variety of affiliates and subsidiaries,) we are expanding access to high-quality, cost-effective health care. We are equipping members with information and tools so they can make the best health care decisions for themselves and their families. HCSC is continuously recognized as an employer committed to community, diversity and inclusion, training and development. HCSC is committed to pioneering the health care space in ways as effective as they are creative. If you are passionate about the impact you want to have through your work, with a desire to apply innovative thinking to new and emerging challenges, we encourage you to learn more about HCSC. Learn about what we stand for, how we work and the difference we’re making in the lives of our 15 million members. Join HCSC and discover what new ways of thinking can mean for you, your community, our customers and our organization. Divisions of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association.
