Account Director

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The Account Director is accountable for developing and implementing an account plan which will delight our clients and ensure a healthy long-term relationship. The Account Director anticipates client needs and delivers to outperform on the key performance indicators within the contract and builds financial plans while striving to exceed revenue and profitability. He/she creates and manages high performing teams which not only delivers operational excellence but keeps employees engaged and thriving.

MAJOR ACTIVITIES AND RESPONSIBILITIES:

• Delivery of Client Satisfaction

• Establish the vision and strategy of the account plan ensuring there is alignment with the client's objectives and interests.

• Drive the account plan to deliver high-quality results that exceed the client’s expectations.

• Become a reference for best-in-class service delivery

• Recognizes opportunities for account growth then articulates the value proposition and ensures its implementation across the platform.

Builds and Manages High Performing Teams

• Ensures the best-qualified candidate is hired for all roles on the account.

• Thoroughly and critically assesses direct reports and their underlying team.

• For every direct report, build actionable and measurable career development plans; direct report in consistent conversations regarding progress.

• Advances the firm’s diversity and inclusion priorities by focusing on talent moves, i.e. hiring, rotation and promotion.

• Provides point in time coaching to elevate performance.

Achieve Financial Results

• Manages account financials to ensure plan is met or exceeded in both growth and profitability.

• Retain all current business lines and expand the book of business with the client to extend beyond existing product lines or geography.

• Mitigates risk for the organization by ensuring A/R is maintained.

Contributes to the Growth of the Company

• Brings to the organization any leading practices and/or innovations

PROFESSIONAL QUALIFICATIONS

The Account Leader must have demonstrated the following competencies:

Client Focus

• Dedicated to exceeding client expectations to ensure a no-bid contract renewal.

• Proactively solicits and responds to feedback and input from client.

• Establishes and maintains effective relationships with customers and gains their trust and respect.

Results driven

• Ability to translate the account plan into a solid delivery model.

• Measures the relevant data (financial, environmental, performance) and uses the data appropriately to reassess, adjust, expand or curtail.

• Takes corrective action quickly and decisively when performance falls short of expectation or when redirection is required.

Natural Coach

• Clearly establishes performance expectations and goals for employees.

• Provides point-in-time feedback on the performance of employees.

• Creates an environment with strong morale.

Drives Growth

• Established credibility with leaders immediately through confidence and presence.

• Establishes and maintains effective relationships based on mutual trust and respect.

Solutions Oriented

• Uses rigor and logic to solve difficult problems with effective solutions.

• Identifies issues before they become problems.

• Looks beyond the obvious and doesn’t stop at the first answers.

Firm Knowledgeable

• Understand the fundamentals of the outsourcing business and the real estate industry.

• Knows the various products our business offers and can identify within the account plan the levers for opportunity.

MINIMUM BACKGROUND REQUIREMENTS

• Bachelor’s degree. MBA is desirable.

• Eight or more years of progressive experience in commercial real estate including retail property management, with multiple property responsibilities preferred. In-depth understanding of the financial aspects of site performance.

• Maintains the highest professional standards, builds trust and gains respect and provides superior Client service through listening to Clients, anticipating their needs, delivering the value they expect, and supporting their long-term success.

• Builds shapes and communicates the firm’s values and culture and creates a climate in which people want to do their best.

• Demonstrates the ability to think broadly, create a shared vision, and embrace change as an opportunity.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.