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RealSelf is the leading & most trusted source for people considering an elective cosmetic treatment.
The Role
The Account Director will manage a segment of RealSelf providers, focusing on revenue retention and growth through data-driven insights and strategic advisory. Responsibilities include analyzing performance, fostering partnerships, and optimizing provider success in the marketplace.
Summary Generated by Built In
About RealSelf:
For two decades, RealSelf has been the trusted authority in aesthetics. Today, we're evolving into a dynamic digital ecosystem that puts consumers at the center of their aesthetic journey. As the only destination combining verified patient experiences, expert guidance, and technology, we empower millions to make confident, informed decisions.
RealSelf’s two-sided marketplace connects motivated consumers with qualified aesthetic providers. Patients use RealSelf to research treatments and find trusted experts, while providers leverage the platform to showcase their work, build credibility, and attract new, high-intent patients.
Role Overview:
As an Account Director, you will own a segment of existing RealSelf providers, with responsibility for maintaining and growing revenue while monitoring on-site performance to ensure providers are realizing value from their RealSelf investment. This role sits at the intersection of revenue retention, performance optimization, and strategic advisory, and is critical to helping providers turn RealSelf into a core patient acquisition channel.
You’ll manage a meaningful book of business, diagnose performance across marketplace and advertising products, and translate data into clear, persuasive recommendations that drive renewals, upsells, and long-term growth.
You’ll Thrive in This Role If You:
- Are comfortable operating in a startup environment where data, tooling, and processes are still evolving, and enjoy helping shape solutions rather than waiting for perfect systems.
- Want full ownership of a revenue-bearing book of business, with accountability for retention, expansion, and long-term growth.
- Enjoy turning performance data into clear, persuasive recommendations that drive renewals and upsell.
- Are comfortable advising surgeons, office managers, and marketing leaders on marketplace dynamics, ad performance, and ROI.
- Prefer acting as a strategic partner and trusted advisor, not just a relationship manager.
- Thrive in cross-functional environments and enjoy collaborating with Product & Data teams to improve outcomes.
What You’ll Do:
- Own and grow a defined book of business through renewals, retention, and expansionAnalyze provider performance and translate insights into actionable recommendations during check-ins, QBRs, and retention / renewal conversations.
- Proactively identify risk, mitigate churn, and optimize provider performance within the RealSelf marketplace.
- Partner closely with Account Executives, Product, and Data teams to drive growth and improve the customer experience.
Requirements:
- 5+ years of experience in account management, ad sales, or performance-driven revenue rolesExperience managing and growing a meaningful book of business with revenue accountability.
- Comfort working with performance data, metrics, and benchmarks to influence customer decisions.
- Strong communication skills and confidence engaging with senior decision-makers.
- A consultative mindset with the ability to balance relationship management and revenue outcomesHighly organized, analytical, and comfortable in a fast-paced, evolving environment.
- Experience in SaaS, marketplaces, ad tech, or performance marketing environments preferred.
Perks & Benefits:
- You’ll work alongside our inspiring world-class team to create content and build products that connect and empower millions of people around the world, wherever they may be on their aesthetics journey.
- Health benefits: We offer comprehensive benefits for medical, dental and vision 100% paid for by RealSelf at the employee level.
- Work-life balance: Enjoy paid time off, including no work on your birthday and Summer Fridays, as well as generous leave options for life events such as becoming a parent.
- 401(k) matching: Plan for the future and take advantage of our 401(k) plan with a company match.
- Treatment reimbursement: At RealSelf, we encourage our team to walk in our audience’s shoes. That’s why we offer a cosmetic treatment reimbursement program to employees who would like to take on a more active role as the consumer.
- Company holidays: We believe in celebrating holidays! Enjoy time off during our 12 company-wide holidays + no work on your birthday!
- Hybrid NYC office: We recognize that there’s no one size fits all with office culture. That’s why we believe in a flexible hybrid schedule for our New York City employees, who can enjoy the benefits of in-person collaboration in our office as well as deep work time while remote at home.
RealSelf is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
More About RealSelf
Adweek -Cosmetic Surgery Platform RealSelf Appoints New CEO to Spur Editorial Expansion
Tech Crunch - RealSelf, a community for cosmetic treatments, raises $40 million
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The Company
What We Do
Our goal is to empower every person to realize their most confident self.
RealSelf is the leading consumer destination in the $32B US medical aesthetics market. We make the experience of choosing a procedure and connecting with the right doctor easy, personal, and trusted.
Since 2006 our authentic reviews, unbiased ratings, and expert answers from board-certified doctors have helped tens of millions of people explore their options, from skincare to laser skin resurfacing to highly considered cosmetic surgery.
With the backing of world-class investors, we’re growing RealSelf into a global business with a broad range of services.
Why Work With Us
We’re still a startup, so we take pride in working smart, hard, and fast.
At RealSelf, the people are authentic and our work is inspiring. Whether you are helping a user build confidence by connecting with a provider or volunteering with coworkers as part of our philanthropy efforts, your work will have a purpose.
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