As a Director, Client Engagement, you’ll serve as a primary point of contact for one - two of our most critical client relationships. You’ll own day-to-day client leadership while guiding account strategy, ensuring exceptional delivery, strong partnerships, and measurable business impact. Your ability to foster trust, align teams, and execute effectively will position you as a valued strategic partner to our clients.
WHAT YOU'LL DO
- Lead and nurture day-to-day client relationships to ensure satisfaction and long-term partnerships
- Act as the primary liaison between clients and internal teams, ensuring effective communication and alignment on project goals
- Collaborate with strategy, design, technology, and production teams to deliver solutions that meet client expectations and drive business goals
- Partner on overall account health, including quarterly and annual account planning
- Translate client business goals into agency strategy
- Address and resolve client issues promptly, ensuring a seamless client experience
- Partner with your production lead to oversee scopes, budgets, and cross-functional teams to ensure projects are delivered efficiently and profitably
- Support account growth by identifying opportunities to expand client relationships into new service areas
- Anticipate and resolve client challenges with clarity, urgency, and sound judgment
- Ensure that all deliverables meet quality standards and deadlines set by the client
- Maintain a comprehensive understanding of clients' business needs and industry trends to offer proactive advice and solutions
WHAT YOU'LL NEED
- Proven experience in account management with a focus on client satisfaction and relationship building
- Strong communication skills, with the ability to clearly articulate ideas and foster collaborative discussions
- Ability to proactively identify client needs and translate them into actionable, strategic solutions
- Extensive experience in agency account management, digital product, brand strategy, or a related field
- Comfortable with analytics, technology, content management platforms, and AI initiatives
- Demonstrated skill in leading teams and influencing others to achieve project success
- Financial acumen, including experience managing growth pipelines, budgets, scopes, and account growth
- Experience supporting contract negotiations
ABOUT US
Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.
Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.
The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team.
The target range of base compensation for this role is $150,000 - $170,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.
Skills Required
- Proven experience in account management with a focus on client satisfaction and relationship building
- Strong communication skills
- Ability to proactively identify client needs and translate them into actionable strategic solutions
- Extensive experience in agency account management, digital product, brand strategy, or related field
- Comfortable with analytics, technology, content management platforms, and AI initiatives
- Demonstrated skill in leading teams and influencing others
- Financial acumen, including experience managing growth pipelines, budgets, scopes, and account growth
- Experience supporting contract negotiations
Code and Theory Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Code and Theory and has not been reviewed or approved by Code and Theory.
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Leave & Time Off Breadth — Time-off policies include an “unlimited”/flexible PTO approach with paid holidays/sick time and seasonal early-close Fridays, offering notable flexibility. These options provide additional downtime beyond standard accrual models.
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Healthcare Strength — Core medical, dental, and vision coverage is part of the standard package, with employer-verified health plan information cited as current. Life and disability insurance further reinforce foundational coverage.
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Retirement Support — A 401(k) with employer match is included in the package, supporting long-term savings. Candidates are encouraged to confirm the match formula during the offer stage.
Code and Theory Insights
What We Do
Code and Theory is a strategically driven, digital-first creative agency that lives at the intersection of creativity and technology. We solve consumer and business problems across the entire customer journey that flex to meet the ever-changing needs of consumer expectations. We put the user, their behaviors and needs, at the center of everything we do — from our proprietary research methodologies, to product development processes, to how we create brand, channel and messaging strategies. Our goal is simple: to solve our clients business problems. We bring big ideas to life by looking holistically at brand ecosystems where digital plays a prominent role in driving the consumer from first-touch through to conversion to relationship deepening over time. We identify gaps in the consumer journey and opportunities in culture that require products, services or communications to fill. We work across categories, ranging as far and wide as health care (Pfizer, Sanofi, Reach MD, Bioreference Laboratories) to financial services (JP Morgan Chase, Prudential, Morgan Stanley, First Data) to cpg (Mars, Unilever, Johnson & Johnson) to technology companies (Facebook, Xerox, Samsung, Comcast) to culture brands (adidas, H&M). And because our DNA is in publishing — we’ve embedded in over 135 newsrooms in the past decade — we bring unique expertise in understanding how content is created, distributed and optimized, including our work with CNN, NBC News, NBC Sports, and Bustle Digital Group. At Code and Theory, we strive to only be limited by our own ambition and creativity. We believe in pushing our creativity beyond the easy and obvious answers in order to deliver the solutions that are right for our clients, their businesses, and their consumers.
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