Senior Account Manager

We are looking for a Senior Account Manager to join our Client Development team. Ideally you’ll have agency experience and be able to hit the ground running working directly with clients and internal PR, SEO, Social and Content teams to design, launch and deliver effective digital strategies. We think big and set the bar high, producing the type of work that gets our clients excited and wins awards.

We are an office-first agency, offering a great degree of flexibility. This means we work and come together in our office spaces up to 3 days a week to collaborate, share ideas, innovate, and be creative, creating the best work together. 

YOU SHOULD APPLY IF

• You have experience in a senior digital (or equivalent) Account Management role (3-4+ years of experience)
• You know how to build and maintain strong client relationships across all levels 
• You have an eye for detail and can spot opportunities for growth from miles away
• You love all things digital, have an enthusiasm for multiple areas of digital marketing and an interest in SEO and Content (including social media, digital PR, technical SEO, date and insight)
• You want to work in an exciting and fast paced environment
• You want to work with a portfolio of global brands who are looking to Rise at Seven for something new and different – but most importantly, to make an impact
• You want  to create award winning strategies and be part of a team that celebrates success together

OBJECTIVES

• Build and maintain strong  relationship with your clients; make them LOVE us and stay with us forever
• Make sure clients know what Rise at Seven is doing for them week by week – and how that supports  our long term strategy
• Lead on client meetings for your accounts, making sure that slides are up to date and done on time
• Ensure that all the right people are attending your client meeting, ensuring everyone understands the role they play on the account and how they can add value 
• Ensure effective collaboration between the teams which are working on your clients’ accounts and keep them informed on how these accounts are performing
• Make sure that client teams are aware of the clients’ priorities and needs 
• Showcase our work to your clients (our SEO, PR, Content offerings and so on), helping them to see the bigger picture, 
• Spot opportunities to make the way we deliver work for clients better, bringing proactive ideas and solutions to relevant Heads and members of the Ops team to streamline our approach or find efficiencies
• Identify opportunities to grow your clients’ accounts and increase our impact – identify what they need before your clients even do, working collaboratively with internal teams and our senior management to get things done, going beyond the brief

RESPONSIBILITIES 

• Find client challenges and formulate high level strategies, working with the right experts at Rise to advise on the most effective deployment of our services
• Keep all internal teams which contribute to your accounts up to day with the accounts’ performance, provide clarity on your clients’ objectives and how our teams will individually and collectively input to pitch responses/proposals/projects/retained services to deliver the best result
• Ensure our work is impactful and delivers on its objectives, keeping our clients happy
• Take recommendations from client teams and prioritise into a roadmap, making our recommendations clear and compelling
• Demonstrate strong commercial acumen, understanding priorities and organising them accordingly to be able to accommodate ad hoc client requests, assessing whether it works for us too  
• Be in control of your accounts’ budgets, ensuring teams work to the parameters set and refer to the Heads of Service/SMT to address over servicing etc.
• Create and update roadmaps that stretch far in advance, flagging requests for resource as appropriate
• Own your accounts’ results, define if they met (or even exceed) the objectives, and if not identify ways where we could have done better 
• Develop strong relationships with senior clients and communicate at least weekly to show our  impact, responsiveness and proactivity.
• Spot opportunities to grow your clients’ business – and what they spend with us. Working closely with your Account Director and Senior Account Director to highlight future opportunities
• Monitor competitor activity, analysing the impact of their work and keeping your clients informed of their position in the market. Provide proactive ideas and stimulus on new products/services and innovation in and outside of client categories
• Put together account plans and opportunity analysis for clients and provide feedback to the internal teams on where our focus should be
• Use data from tools including – but not limited to – Google Analytics and Search Console, YouGov Brand Index, SISTRIX and SEMrush – and become familiar with our tools’ interfaces
• Share your knowledge with our Account Managers and contribute to their development.

REPORTING TO

This role reports directly to the CSD.

WHAT WE CAN OFFER YOUR

• Competitive salary based on experience
• Generous holidays
• Birthday off
• Access to private medical and life assurance schemes
• Company pension scheme
• Christmas and New Year shut down
• Regular socials
• Enhanced maternity and paternity leave schemes
• Flexible and hybrid working
• Bucket list scheme - an opportunity to experience a life dream! 

EQUAL OPPORTUNITIES

At Rise At Seven we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all suitably qualified candidates regardless of their race, religious beliefs, age, sex, sexual orientation or disability.