Account Director

This position is fully remote. All applicants must live and work in the United States.

TAG is seeking a passionate and talented Account Director to support our web development efforts and help us deliver outstanding digital experiences to our clients. As an Account Director at TAG you will be empowered, accountable, and responsible for the engagements and outcomes of our most important clients.

You will form meaningful relationships with our client contacts built on respect, form and execute account growth strategies, communicate our value effectively over time, and collaborate with Leadership to deliver memorable experiences to our clients.

What we are looking for in a candidate:

• You are a proven leader of large, sophisticated accounts for digital work
• You have excellent collaboration, relationship-building, and communication skills
• You are a professional dinner guest
• You have a deep sense of empathy and a commitment to integrity
• You have stellar written and verbal communication skills
• You are smart and like to get shit done
• You are not afraid to ask questions when you are not sure
• You are extremely detail oriented
• You can multitask with the best of 'em, meeting deadlines across multiple accounts
• You have 8+ years of experience working at a digital agency
• You believe new mistakes are good and the same mistakes are bad
• You are open to mentorship

What you'll do:

• Be accountable for the outcomes of our top accounts - the buck stops with you
• Create and execute account growth strategies to defend and identify upsell opportunities and campaigns
• Pursue new business opportunities with clients
• Continuously communicate the value we deliver to our clients through quarterly business reviews
• Work closely with account managers on the client services team
• Work closely with project managers on accounts to ensure engagements are aligned with client objectives
• Work cross-departmentally with Directors to ensure projects are delivered successfully
• Mitigate client issues promptly and efficiently
• Act as point of escalation for clients
• Participate in account prioritization
• Report on progress to agency leadership
• Identify and define upsell opportunities and campaigns
• Track, report, and mitigate client satisfaction

Benefits and Perks

• 100% employer paid health, vision and dental insurance
• Life and short-term disability insurance
• Paid parental leave
• Family First PTO Bank
• 100% remote
• Flex Fridays
• Paid vacation
• 401(k) with up to 4% match
• Charitable matches and/or community service hours
• End of year merit-based bonuses
• Annual company retreat with absolutely no trust falls
• Company culture events such as trivia and team lunches
• Professional development budget

About Third and Grove

Third and Grove is a fully remote full-service digital agency. Our vision is to use technology and design to make the web worth browsing. We want to leave the web better than we found it. TAG team members strive to embody our core values, leading with empathy and practicing accountability, excellence, integrity and curiosity -in everything we do.

EEO Statement:
Third and Grove provides equal employment opportunity to all qualified individuals without regard to age, color, disability, gender, marital status, national origin, race, religion, sexual orientation, gender identity and expression, physical or mental disability, protected veteran, genetic predisposition or carrier status, or any other characteristic protected by law.

Diversity Statement: Third and Grove’s vision is to leave the web better than we found it. Our diversity, equity and inclusion initiatives play a significant role in that. As an equal opportunity employer, we are working to ensure we both grow and maintain a team of individuals from varying backgrounds and perspectives. People are at the center of everything we do, and we want to encourage our staff to bring their authentic selves to work, so that we can learn from each other and better serve our clients, our communities, and the world.

We encourage you to apply even if you don’t match 100% of the criteria. Third and Grove participates in E-Verify for remote review of new hire i9 documentation.