Account Director

WE ARE HIRING AN ACCOUNT DIRECTOR

Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets?

If so, you’ve probably experienced a TLC Worldwide campaign - without even knowing it.

At TLC, we help the world’s biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love – at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys.

We’ve spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands.

We’re 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive.

Here are a few things that we've got to offer:

• Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Check out our clients

• Weekly webinars to support your development through our People Academy

• Annual TLC Wellness Week and programmes throughout the year

• TLC Culture Club - including seasonal social events, tasty lunches & more

• TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave

• TLC Rise - supporting and empowering women into leadership roles

• 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits

• TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme

This is a role for someone who combines exceptional client service with strong commercial instincts. Someone who can build trusted partnerships, lead complex campaigns from brief to delivery, uncover growth opportunities and turn results into long-term client success.

What you'll be doing:

As an Account Director, you'll be the strategic lead and day-to-day partner for a portfolio of clients across FMCG, Telco, Financial Services and Retail. You'll ensure every campaign is delivered on brief, on time, on budget and with measurable commercial impact.

You'll:

• Build strong, trusted relationships with client stakeholders at brand, marketing, loyalty and product level.

• Act as a strategic adviser, helping clients solve business challenges through loyalty, rewards and engagement solutions.

• Lead the delivery of integrated campaigns from brief through to post-campaign evaluation.

• Collaborate with creative, digital, operations, rewards and vendor teams to ensure flawless execution.

• Monitor campaign performance and provide commercially valuable recommendations.

• Develop insightful reports that go beyond the data to tell clients what happened, why it happened and what to do next.

• Identify upselling, cross-selling and account growth opportunities.

• Support pitches, proposals and new business opportunities.

• Take ownership of project profitability, margin management and commercial performance.

• Coach and develop Account Managers and Account Executives as the team continues to grow.

Who we're looking for:
You'll be a commercially minded client leader who enjoys building long-term partnerships and delivering outstanding work.

• Extensive experience in account management, client servicing or project management within a loyalty, promotions, activation, digital, marketing services or integrated agency environment.

• A proven track record of managing multi-channel campaigns for enterprise-level clients.

• Experience working with FMCG, Telco, Financial Services, Retail or SuperApp brands.

• Strong stakeholder management and relationship-building skills.

• Excellent project management capability and the ability to manage multiple priorities simultaneously.

• Confidence interpreting campaign performance data and turning insights into recommendations.

• Experience managing budgets, profitability, scope and commercial discussions.

• Strong presentation and reporting skills.

• A solid understanding of creative production, digital campaigns, microsites and campaign analytics.

• Excellent written and spoken English. Filipino language skills are highly advantageous.

You'll stand out if you have experience in:

• Loyalty, rewards, CRM, promotions or shopper marketing.

• Fintech, MarTech or SuperApp environments.

• Dynamics 365 or Power BI.

• B2B2C campaigns.

• Working with regional or global stakeholders across multiple markets

Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.

At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity.

A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.

If you're excited by everything we've told you, then it's time to apply!