At AKQA (part of WPP), the Client Services team is responsible for every facet of our enduring client partnerships. We maintain an unwavering commitment to delivering meaningful outcomes and redefining the future of brands and businesses. With a profound empathy for our clients' business context, their customers, and society as a whole, we apply an entrepreneurial mindset to identify and enable opportunities for sustained growth.
As an Account Director, you will be the strategic and operational lead on client relationships, orchestrating delivery across our full spectrum of capabilities: from strategic brand and business transformation work, through digital experience design and delivery, to integrated campaign execution and production management. More than just a manager or consultant, you will foster deep partnerships to drive measurable impact across multiple workstreams and disciplines. Your understanding of client challenges combined with your ability to synthesise diverse expertise will enable you to unlock growth and deliver transformational business results.
Located at Nieuwe Herengracht right in front of the Hortus Botanicus, you will have access to our diverse network of specialists by collaborating across our twelve European studios. You will work in an environment which fosters a meritocratic culture and encourages ownership, and you will be surrounded by some of the brightest minds in their fields.
Strategic Partnership & Account Leadership
- Establish collaborative partnerships with key clients to deliver against business objectives across multiple concurrent initiatives
- Own project level client satisfaction and health with project management and operations partners, balancing short-term delivery with long-term relationship growth
- Identify and nurture organic growth opportunities through deep understanding of client business and proactive capability positioning
Strategic Project Delivery
- Supporting strategic brand, business, and experience transformation projects from discovery through execution and value realisation
- Demonstrate strategic capability when framing client challenges, defining project approaches, and translating business objectives into actionable briefs
- Ensure strategic initiatives focus on delivering tangible, measurable value to the client business
Campaign and Digital Experience Leadership
- Orchestrate integrated campaign delivery across digital channels, ensuring alignment with brand strategy and business outcomes
- Partner with production and execution teams to manage timelines, quality, and resource allocation
- Oversee digital experience initiatives and ensure optimal user-centric delivery
Briefing & Synthesis Excellence
- Effectively empathise with, synthesise, and communicate client requirements in clear, strategic briefs
- Communicate complex strategic recommendations and digital approaches to senior stakeholders with confidence and clarity
- Create comprehensive briefs that set up cross-discipline delivery teams for success
Cross-Discipline Coordination
- Motivate and coordinate multidisciplinary teams across studios, disciplines, and partners
- Partner with specialists in brand strategy, digital product, experience design, campaign planning, and production
- Facilitate collaboration between AKQA practices to deliver holistic solutions
QUALITIES AND CHARACTERISTICS
- Experience: 3+ years in digital, strategy, or business consulting.
- Digital Expertise: Thorough knowledge of digital and online marketing communications, with technical experience viewed as a plus.
- Autonomy: Ability to identify opportunities to enhance a client's business and grow relationships independently.
- Digital Landscape: A strong understanding of customer experience and digital transformation.
- Problem Solving: Proven ability to make a measurable difference to an organisation, project, or team.
- Global Delivery: Experience managing integrated global or regional campaigns involving multiple stakeholders.
- Business Development: Ability to drive new business opportunities from identification through to conversion.
- Senior Presentation: Experience presenting autonomously at senior levels.
- Cultural Fit: A positive and collaborative attitude with a passion for ground-breaking work.
Explore our extensive range of benefits here
We believe great work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach including required in-office days. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
AKQA is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
About WPP
WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.
Skills Required
- 3+ years in digital, strategy, or business consulting.
- Thorough knowledge of digital and online marketing communications.
- Technical experience with digital products/technology (viewed as a plus).
- Ability to autonomously identify opportunities and grow client relationships.
- Strong understanding of customer experience and digital transformation.
- Proven problem-solving ability with measurable impact.
- Experience managing integrated global or regional campaigns with multiple stakeholders.
- Ability to drive new business from identification through conversion.
- Experience presenting autonomously at senior levels.
- Positive, collaborative attitude and cultural fit for agency environment.
AKQA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AKQA and has not been reviewed or approved by AKQA.
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Parental & Family Support — Policies include fully paid parental leave for all parents, adoption support, and family leave for caregiving needs. Additional supports such as subsidized backup childcare and regional enhancements reinforce family care.
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Healthcare Strength — Health coverage offers multiple plan options with full preventive care, mental‑health resources, and dental and vision coverage. Some regions provide 24/7 virtual doctor access and supplementary healthcare budgets for services not covered by insurance.
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Leave & Time Off Breadth — Time‑away provisions include generous paid holidays with increases over tenure and a companywide year‑end closure. Special, study, and event‑based leave (e.g., weddings, moving) broaden the range of available time off.
AKQA Insights
What We Do
AKQA is the frontier agency, uniting imagination, design, craft and technology to create new forms of value. For more than three decades, we've helped brands imagine what’s next and make what matters, from pioneering digital to defining the next era of AI. Operating across 19 countries and 30 locations, we work with organisations to build intelligent systems, digital products, connected ecosystems and immersive experiences that shape culture, deepen brand relevance and unlock growth. AKQA is a WPP agency.
