POSITION SUMMARY
The Account Director oversees the account and as well as other projects for our clients. The Account Director is the senior person on an account and oversees the creative, strategic and operational direction in order to deliver excellence. The Account Director is responsible for gaining a clear understanding of the existing client needs, developing and implementing relationships and strategies to increase the company’s service offerings to the client. Additionally, the Account Director is responsible for the overall financial performance of the account(s) and ensuring the achievement of budgeted profit. The Account Director is responsible for savings delivery and service delivery.
Must have worked with clients in the technology industry.
JOB DUTIES
(* denotes an “essential function”)
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Oversee one or more account teams
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Manage the team to ensure the delivery of BAU operational excellence
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Manage the day to day client relationship
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Identify opportunities to develop the account
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Ensure the achievement of budgeted profit
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Provide leadership for an individual or team
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Directly responsible for account P&L. Analyze on a line by line where time is being spent on the account.
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*Conduct diagnostic meetings with existing clients for process audits along with issue tracking and resolution
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*Provide support in crafting responses to RFIs/RFPs and SOW's
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*Provide quotes. Build and expand client pricing schedules to align with client support requirements
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*Seek opportunities to expand service offerings
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*Conduct budget review meetings with the client as needed
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Ensure regular communication with clients and manage client expectations
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Be the senior point of contact for the client. Be the client escalation point at a senior leadership
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*Plan yearly scope of work/budget with the client to discuss client relationship, performance, budget, forecasting and new strategic initiatives
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*Oversee the management of project/campaign details & coordination from start to completion
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Train the client on how to use internal Tag systems as required
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Identify opportunities to expand the business to other areas of the company
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Succession planning- Oversee the growth and management of staff
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Oversee the creation of Management Information (MI) on a regular basis, i.e. weekly, monthly and quarterly, which must include metrics for Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
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Monthly reporting
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Provide input, along with manager's support, for Quarterly Business Review (QBR) content
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Take part in the Client Feedback Program to monitor client satisfaction levels
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May manage more than one account
JOB QUALIFICATIONS
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Bachelor's Degree in Marketing or related field. A combination or work experience and education can be substituted.
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5+ years of experience in Account Management
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4-7 years sales background or project management background
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Minimum 3 years experience in marketing production service delivery or a sourcing role
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Strong subject matter expertise in Creative Production or Sourcing
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Working knowledge of campaign management and content production across all media channels
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Understanding production and versioning of TVC elements, digital and social execution, print (including direct mail, literature), Press and Out of Home (OOH)
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Experience with leveraging Project Management, Workflow and Digital Asset Management technology
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Experience with the billing cycle from invoice generation to accounts receivables
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Experience in more than 1 more media type
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Demonstrate ownership and management of one or more P&Ls
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Superior customer service skills
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Excellent written and verbal communication skills
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Ability to multitask, prioritize workload and must be extremely detail oriented
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Polished presentation skills
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Highly organized
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Motivate and lead a team
WORKING CONDITIONS
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Office Environment
The salary range for this position is $110k minimum - $130k maximum per annum pro rata. Compensation varies depending on location, job-related factors such as experience, responsibilities, and business needs.
This is the opportunity to work in an environment that best suits your needs, fueled by flexible hours and locations, strong supportive benefits, career training and development and, most importantly, an inclusive environment that eliminates barriers and elevates voices, giving every member of the Tag team an opportunity to be seen and heard.
We’ve made a strong commitment to diversity and inclusion and are taking a stance on equality in the workplace. We support sustainability, in our organization and with our network of partners and suppliers.
As an ethical employer, Tag will never ask job applicants to provide private, sensitive information upfront or make offers of employment contingent on financial requests or responsibilities from any candidate.
What We Do
At Tag, we turn big ideas into high-impact marketing, working with leading brands and agencies to deliver content at speed and scale across channels, cultures and regions.
With intelligent, sustainable and technology-driven solutions at the heart of everything we do, we enable brands to operate more efficiently and effectively to stand out, sell more and waste less.
Every decision at Tag is made in consideration of our clients, our people, our planet, and our communities. With 2,700 experts in 29 countries across the world, our distributed hub model has allowed us to be the always-on, end-to-end production partner of choice for over half a century.
Find out more at tagww.com
