Account Director

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Tokyo, JPN
Hybrid
AdTech • Big Data • Digital Media • Marketing Tech • Software • Big Data Analytics
Sensor Tower cultivates responsibly sourced market intelligence.
The Role
The Account Director in Japan will manage and own the entire customer journey for our gaming clients. You will be responsible for building strategic relationships, driving revenue through upsells, and ensuring renewals, your core KPIs. We are looking for someone with strong communication skills, self-motivation, and an entrepreneurial mindset.

You’ll serve as a trusted partner and advisor to clients, helping them maximize the value of the Sensor Tower platform while ensuring high satisfaction and long-term retention. This role requires someone who is proactive, commercially savvy, and passionate about customer success in a data-driven SaaS environment. You’ll work cross-functionally with product, marketing, and support teams to deliver a seamless and impactful customer experience.

Hybrid – 2 days in the office / 3 days work-from-home.

What you will do:

  • Manage business in Japan and grow Net Revenue Retention (NRR) by managing renewals and upsells.
  • Have c-level discussions with customers and work on strategizing their use cases with our platform.
  • Create, manage, and implement Quarterly Business Reviews.
  • Proactively understand the clients’ business to provide competitive insights and trends.
  • Collaborate with global product, engineering and other technical teams to improve our product offerings in Japan.
  • Follow industry trends and interpreting these into day-to-day business impact.
  • Understand the product development cycle, being able to communicate between product teams and customers effectively to - manage expectations on feature requests and releases.
  • Identify product penetration, renewal, and upsell opportunities within the managed customer base.

Experience you can bring:

  • Full fluency of the Japanese language and English languages.
  • Experience in SaaS sales as a BDR, SDR, AE or Account Manager.
  • Strong understanding of Japan's mobile games industry and digital ecosystem
  • Ability to identify product penetration, renewal, and upsell opportunities within the managed customer base
  • Ability to present complex data solutions in a clear and concise manner to a variety of audiences, including non-technical
  • Self-starting attitude and entrepreneurial spirit highly encouraged! (since we are a start-up as well!)
  • An eye for detail following the industry trends and interpreting these into day-to-day business impact.
  • Enjoy working in small, fast-paced teams where you can take initiative and accountability, and generate - results every day

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The Company
HQ: San Francisco , CA
400 Employees
Year Founded: 2013

What We Do

Sensor Tower cultivates responsibly sourced market intelligence that provides visibility into the trends shaping the global digital economy. Our customers use these insights to help them make better business decisions. Sensor Tower data is frequently cited by top-tier trusted media institutions, including the New York Times, Bloomberg, Reuters, CNBC and more, as well as financial and academic institutions.

Why Work With Us

As a globally distributed team that has achieved year-over-year profitability, we attribute our success to both our trusted, innovative product and our talented people. We place a strong emphasis on hiring self-starters who are driven, yet humble, always eager to learn and grow.

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