Duties and Responsibilities
- Utilize our Transportation Management System (TMS) to enter all tracking and tracing information from the carrier and proactively deliver tracking updates
- Upload documents such as Proofs of Delivery (POD’s) and Bills of Lading (BOL’s) into customer portals
- Accept, build, and close loads in the TMS and on customer portals
- Update daily fuel surcharge in loads for customers
- Schedule all pickup and delivery appointments for loads
- Assist with customer communication and updates as needed
Knowledge and Skills
- Mastery of attention to detail
- Mastery of multi-tasking
- Comfortable using computer programs including the internet
- Superior organizational skills and time management
- Ability to remain calm under pressure
- Comfortable in a fast pace environment where no two days are the same
Experience and Qualifications
- High School Diploma required
- Bachelor's Degree preferred
- Minimum of 1-year Customer Service Experience or Third-Party Logistics Experience a plus
- 1-2 years of data entry experience preferred
- Previous Sales Experience a plus
Skills Required
- High School Diploma required
- Bachelor's Degree preferred
- Minimum of 1-year Customer Service Experience
- 1-2 years of data entry experience preferred
- Previous Sales Experience a plus
What We Do
Who? FitzMark is an Indianapolis-based, third-party logistics (3PL) company. What? Simply put, we serve as a liaison between a shipper and a carrier in order to move freight. We make the connection between companies who have items to ship and the transportation companies that ship them. FitzMark plays a key role in the supply chain, allowing businesses to become leaner and reduce assets. Why? At FitzMark, we strive to provide best-in-class logistics services for our customers. Our mission is to create significant customer value through delivering reliability in the flow of customer goods and provide creative and technologically-advanced supply chain solutions. This is achieved by cultivating relationships based on trust and mutual respect with everyone we partner with and creating a goal-driven and fulfilling environment for all FitzMark employees. Where do you come in? The driving force behind FitzMark's remarkable success and growth are the people who call themselves FitzMarkers. Here at FitzMark, we have cultivated a fast-paced, energy-infused environment to drive productivity and accelerate growth to achieve wildly successful results. We are a team of driven and motivated individuals who work hard and laugh harder. To learn more, visit www.fitzmark.com.
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