Account Coordinator

ABOUT WORKSTAND:

Workstand provides commerce software, marketing services, and data solutions to help independent bicycle retailers and suppliers achieve profitable growth. Workstand isn’t your typical software company or your typical bike industry company. We are a privately owned small business serving an important niche, striving for mutual success and sustainability for every retailer and supplier in the cycling industry.

Workstand has been voted one of Outside Magazine's Best Places to Work for six years. We offer fully remote work with an engaging culture, compelling work, and strategic clarity. All clients are in the bicycle industry, so work days are fun and interesting. We support one another and achieve our goals as a team. Each person, at every level, has an impact.

Total Rewards and Perks include; fully remote work environment, flexible scheduling, comprehensive medical, dental, and vision packages for employees and eligible family members, 401(k) plan, paid volunteering, paid professional development, and discounts on products, bikes, and gear. We offer an accrued PTO program of 14 days in your first year as well as sick time and ten paid holidays. Employees are eligible for bonuses.

JOB PURPOSE: The role of an Account Coordinator is to maintain and merchandise retailer websites to follow best-practices for ecommerce and assist with digital marketing campaigns. A successful candidate will deliver excellent customer service in a timely, efficient, and friendly manner. Workdays involve direct communication with bicycle retailer clients and internal team members. 

REPORTING STRUCTURE: This position is a part of the Marketing Agency Department. 

JOB FUNCTIONS:

• Work with bike retailers on marketing and website maintenance projects, which includes updating websites to meet e-commerce best practices
• Update and maintain catalog settings via supplier sync and POS sync
• Merchandise website homepages which will require limited HTML and CSS knowledge
• Review and update websites to meet accessibility standards
• Communicate in an effective & timely manner with clients and team members
• Use project tracking system to manage workflow
• Manage 50+ accounts 
• Write website copy for headlines, body copy, and links/buttons
• Track marketing performance, communicate results, and develop plans for improvement
• Sell complementary marketing services to help meet your client’s goals
• Communicate effectively with the Client Success Team to ensure timely attention to technical issues beyond the scope of agency services
• Be a good partner to your clients by providing excellent customer service involving problem solving and guiding them towards best practices.
• Maintain up-to-date knowledge of marketing and best practices for specialty retailers

This is not a comprehensive list of possible responsibilities, tasks and duties. There are a variety of other duties that will need to be completed on an as needed basis.

QUALIFICATIONS: 

• Experience as a marketing professional at an agency or business
• Customer service, retail, sales, or bike shop experience strongly preferred
• Experience with wordpress or shopify a plus
• Working knowledge of marketing and modern web technologies
• Organized and proficient at managing overlapping projects in a detail oriented manner
• Must work well in a team and independently
• Proven experience in collaborating with others in a professional environment
• Understands, interprets and implements feedback effectively
• Self-motivated with a positive attitude for work
• Retail work experience preferred
• Passion for and knowledge of cycling is a plus
• Hard-working, creative and eager to learn and expand knowledge of online direct marketing

Limited domestic travel may be a requirement.