The Role
The Account Coordinator manages marketing project workflows, maintains data integrity, enhances agent success, and fosters relationships between agents and internal teams.
Summary Generated by Built In
Founded in 1971, Marcus & Millichap (NYSE: MMI) is a leading commercial real estate brokerage firm focusing exclusively on investment sales, financing, research, and advisory services, with nearly 1,700 investment sales and financing professionals in 80+ offices throughout the United States and Canada.
Our mission is to help our clients create and preserve wealth by providing the best real estate investment sales, financing, research, and advisory services available.
Marcus & Millichap closes more transactions than any other real estate investment brokerage firm in the nation. In 2024, the firm closed 7,836 transactions with a sales volume of approximately $49 billion.
The Account Coordinator serves as a key liaison between Agents and internal teams within Brokerage Transactions Services marketing, ensuring seamless communication, clear expectations, and timely delivery of marketing projects. This role is focused on marketing project oversight and is essential in driving agent satisfaction and supporting the success of the Brokerage Transaction Services Platform.
By managing marketing project workflows, maintaining data integrity, and supporting agent success, the Account Coordinator plays a critical role in delivering high-quality projects and fostering lasting relationships across the organization.
This is a hybrid position out of Phoenix.
Job Responsibilities
- Independently manage marketing project workflows using the corporate Asana platform, including project setup, approval routing, task tracking, and deadline management.
- Oversee agent marketing activities to ensure projects are initiated, tracked, and completed according to established standards and timelines.
- Act as the subject-matter expert on projects, guiding decisions related to deliverables.
- Proactively assess agent needs, identify opportunities for expanded support, and recommend services that enhance agent success.
- Build and maintain strong relationships with agents and internal stakeholders, ensuring expectations are clearly communicated and deliverables are met with precision.
- Investigate and resolve agent-related escalations, collaborating with leadership to address issues quickly and effectively.
- Maintain up-to-date and accurate data across all relevant systems and tools.
- Monitor project progress and generate clear, articulate reports for internal stakeholders and leadership.
- Ensure reporting reflects current status, key milestones, and any risks or delays, enabling informed decision-making and proactive support.
Qualifications
- 3 years of experience in Account Coordination, Marketing Communications, in a creative agency, marketing department or within the commercial real estate or similar industry.
- Exceptional customer service skills with a focus on agent satisfaction.
- Experience using task management systems such as Asana or Jira in a professional setting.
- Strong technical proficiency across digital platforms.
- Self-motivated, adaptable, and able to work independently or collaboratively.
- Meticulous attention to detail and a process-improvement mindset.
- Ability to multitask and thrive in a high-volume, fast-paced environment.
- Creative and proactive problem solver who can navigate complex situations and provide solutions quickly.
- Familiarity with Commercial Real Estate terminology or willingness to learn.
Marcus & Millichap provides equal employment opportunities to all employees and applicants for employment without discrimination with regard to race, religious belief (including dress or grooming practices), color, sex, sex stereotype, pregnancy, childbirth or related medical conditions (including breast feeding), age, national origin, ancestry, sexual orientation, gender identification and expression, transgender status, physical or mental disability, medical condition, genetic characteristics, genetic information, family care, marital status, enrollment in any public assistance program, status as military, a veteran or qualified disabled veteran, status as an unpaid intern or volunteer, or any other classification protected by law. We also prohibit discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. In addition to federal law requirements, Marcus & Millichap complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Top Skills
Asana
JIRA
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The Company
What We Do
Marcus & Millichap was founded in 1971 with the goal of being a new kind of company – one driven by long-term relationships and built on a culture of collaboration. We focus on bringing together specialized market knowledge, the industry's leading brokerage platform and exclusive access to inventory to achieve exceptional results for our clients, year after year.
Today, we are the industry’s largest firm specializing in real estate investment sales and financing, with over 80 offices and nearly 2,000 investment sales and financing professionals throughout the United States and Canada. In 2021, the firm closed 13,255 transactions with a sales volume of $84.4 billion.
