Account Coordinator

We are a rapidly growing startup launched by serial entrepreneurs and run by a team gathered from the publishing and tech industries. Millions of readers use our products every day to find great books, and our services empower thousands of leading publishers and authors to drive sales and find new fans. We’re expanding our team to address the challenges and opportunities of the publishing industry while continuing to help readers find stories and authors they’ll love. Check out BookBub and our audiobook retailing platform, Chirp, and learn more about what to expect working at BookBub.

BookBub is looking for a motivated early-career Account Coordinator to provide outstanding client support and guidance to our self-published author and small publisher partners, helping them use BookBub’s products to effectively market their books. 

• Provide excellent client support and guidance to partners by scheduling and coordinating their BookBub promotions, responding to their questions promptly, and resolving any issues or complaints with positive, helpful, personalized responses via email
• Become an expert on BookBub’s suite of marketing products and how they can help authors and small publishers sell books
• Advise authors and small publishers on best practices for utilizing BookBub’s products to help accomplish their goals 
• Ability to represent BookBub and educate partners at a mixture of virtual and in-person meetings/conferences
• Develop comprehensive knowledge of the self-publishing marketplace to understand our partners’ pain points, needs and goals 
• Gather and synthesize partner feedback and deliver it to internal stakeholders in order to help develop and improve products and increase product adoption 

• Outstanding professional written and verbal communicators
• Friendly, positive, and proactive, with an inherent desire to be helpful to others 
• Interested in both business strategy and the book/publishing industry, and especially its digital transition 
• Adept at creative problem-solving, and able to synthesize large volumes of partner feedback into concise, actionable takeaways for the team
• Excited about BookBub’s data-driven approach to decision-making and able to think analytically 
• Able to work autonomously and balance competing priorities effectively 
• Someone who excels in a collaborative environment and easily adapts to new organizational systems and processes
• Meticulously attentive to detail with strong multi-tasking and coordination abilities
• Excited about a fast-paced, rapidly-evolving start-up environment

We offer competitive benefit options including medical, dental, vision, 401k, generous paid parental leave, and take-what-you-need paid time off.

Please note: for this role, we are only considering candidates located in Massachusetts.

Our team has choose-where-you-work flexibility that allows you to choose a predominantly remote, hybrid, or in-office setup at our Cambridge, Massachusetts office. We’ll help each team member figure out the work set up that’s best for them, including WFH equipment or a dedicated desk space in our office. We value the health and safety of our people above all else, and our in-person work options will remain contingent on local safety guidelines and recommendations.

Most of our teams currently operate with a hybrid model, with some people working full- or part-time from the office, and some from home. We value and prioritize collaboration across mediums and spaces, and we invest in ensuring that meetings and other forms of collaboration are set up with equal access regardless of where you work.

Our goal is to get to know you in a low-pressure, friendly environment — and to give you ample opportunity to learn more about us, too.

Our typical process includes these types of experiences:

• A resume screen and introductory phone/video chat
• A take-home exercise where you’ll have the opportunity to demonstrate your communication and problem-solving skills
• Additional conversations with your potential future team members, the hiring manager, and People Operations

We personally review every application, and if we think there might be a fit, we’ll typically reach out via email within a couple weeks to start the conversation.

We will always do what we can to be flexible around your personal time commitments, deadlines, and general availability. We know that by joining our interview process, you’re trusting us with your time — so we’ll do our best to run a process for you that’s as smooth and enjoyable as possible.

If you’re worried that you’re not the perfect fit for a position, we want to let you in on a secret: we’re not looking for one perfect candidate. We’re looking to get to know a wide range of candidates with different backgrounds, experiences, and interests. If a position excites you, we encourage you to apply.

Our goal is to create an environment where you can interview at your best. At this time, our interview process is fully remote, conducted via phone and video calls. If we can provide any assistance or accommodations during your time with us, please let us know at [email protected]. All requests are treated as privately as possible and have no impact on candidate eligibility.

We strive to be an inclusive workplace and we value learning from different perspectives. We seek to foster an environment filled with people from a wide variety of backgrounds, experiences, abilities, and perspectives. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We are proud to be an equal opportunity employer.