Account Coordinator

WHO WE ARE

Meet BENlabs. We’re powering the creator economy with AI-intelligence. Through technology and innovation—machine learning and AI-driven insights—BENlabs empowers global brands and creators with the means to reach advertising-wary consumers in authentic ways, in the right place, at the right time in powerful content across entertainment.

Our global roster of Fortune 500 brands includes Microsoft, General Motors, Frito-Lay, Bloomingdales, Reckitt Benckiser and more. We work with these brands to better understand and expand their audiences, to develop stronger content, and to create unskippable content that drives engagement and sales.

Our team is global, with offices in Los Angeles (headquarters), Provo, New York, London, and Shanghai.

Here at BENlabs, we understand that our employees are instrumental to our continued success. Joining BENlabs means becoming part of a results-oriented, client-centric, and highly creative team. Here, you'll have the opportunity to learn from the industry's best and brightest, in an environment that values Passion, Accountability, Teamwork, Inclusion, Balance, and Empowerment. We offer competitive benefits and an inclusive culture that fosters personal and professional growth. Your journey with us promises to be both rewarding and impactful.

We hope you consider joining our exceptional team at BENlabs, where innovation and collaboration thrive, and where your talent can make a significant difference in the dynamic world of AI-driven marketing and content creation.

Who YOU Are

• Do you have an affinity for Influencers? Are you passionate about marketing and content? Are you deeply interested in working with and learning from the best in the business? Do you hear “Influencer Marketing” and think, “How do I get my foot in the door?” If you want to work at a company large enough to do really cool things and small enough that your voice will be heard, this may be your dream job. BEN is seeking a Account Coordinator to provide support for our experienced Influencer Client Services Team. The ideal candidate is detailed, organized, hard-working, creative, and feels a rush when a job is done exceptionally well. This role will focus on supporting an amazing team as they connect clients with the right Influencers and audiences, ultimately with the goal of gaining understanding and skills to grow into an account lead role yourself. A passion for Influencer Marketing and content creators is a must. So, if you are resourceful and eager to learn, we want you! 

Responsibilities:

• Assist account management team in a general sense, helping them provide high-standard care for clients and influencers 
• Create presentations, meeting recaps, status reports and user guides 
• Become familiar with a wide spectrum of social media influencers, from YouTube and Instagram to TikTok and Twitch 
• Build relationships with internal teams and facilitate work process moving through such teams 
• Research on influencer industry, technology, social and gaming trends 
• Creator list development and vetting 
• Meeting attendance and participation, including preparing status documents 
• Coordinating deliveries and shipping for department 
• Reporting on campaign deliverables & performance metrics, and maintaining status updates and tracking sheets with brands 
• Updating CRM and data repositories 
• Carry out other duties which naturally fall within the reasonable expectations of the position 
• Effectively communicate everything that is happening on their accounts, both internally and externally 

Qualifications and Skills:

• Entry-level advertising, marketing, and/or influencer internship experience preferred 
• Self-starter who is eager to learn and to get the job done 
• Experience in Excel, Google Sheets and other forms of data/information management a major plus 
• Strong customer service focus with an awareness of your impact on the client experience 
• Strong verbal and written communications skills and confidence with managers and team members 
• Ability to present ideas persuasively and passionately 
• Ability and willingness to listen and learn from the experience of more senior colleagues within and across departments 
• Ability to work as a team, but also on own initiative 
• Willingness to take ownership of assigned tasks 
• Flexible, committed, and punctual 
• Ability to stay calm and friendly under pressure in a busy environment 

Don’t meet every requirement listed? Studies show that women and people of color are less likely to apply for jobs when they don’t meet every requirement. At BENlabs, we are committed to building a diverse and inclusive community, so if you think you could crush this role, even without all the listed qualifications, please apply! You may be exactly who we didn’t even know we need.