Account Coordinator

Loop & Tie is a leading provider of corporate gifting solutions that transform the way companies engage with their clients and employees. By offering a curated marketplace of unique and meaningful gifts, we help businesses build and maintain strong, personalized relationships. Our innovative approach to gifting has earned us a place among the top choices for Fortune 500 companies looking to enhance their corporate culture and client satisfaction. Social impact is woven into our technology, strategy and culture. At Loop & Tie the WAY we build our platform is just as important as the platform itself. We’re looking for a sales leader to scale our market presence, while staying true to our ethos of using business as an engine for progressing social and environmental initiatives. Read more about how we see gifting as an impact engine here.

The Account Management Team is looking for an Account Specialist to excite & delight our current and future accounts throughout their customer lifecycle. Reporting directly to the Account Director, you will be an integral part of scaling our remarkable account experience in this next phase of our company's growth.

In this customer-facing role, you’ll drive impact by furthering our account success programs to enable our customers with their usage of our products. As a strong connector, you’ll be using your excellent written & verbal communication skills to connect with our customers and offer your expertise in the Loop & Tie product throughout their customer lifecycle. Your keen attention to detail will ensure the accounts you support will be excited and eager to find new and exciting ways to use gifts in their initiatives. 

How you’ll make loop & tie amazing: 

• Your passion for creating and fostering a remarkable customer-first culture will promote an exceptional end-to-end experience for our accounts
• You’ll work with all members of our Sales & Marketing Teams to develop and implement new programs that educate and support our customers & their needs while onboarding & using our platform. 
• Your skills in process management will guide us in refining our customer lifecycle frameworks to help our team scale

• Your thoughtful approach to internal communication will ensure your stakeholders in Sales, Marketing, & Account management are informed and involved in new account-growth opportunities
• Your data driven approach to client success will help build strong relationships with clients

How you will up-level loop & tie: 

• You have 2+ years in Customer Support, Customer Success, or Account Management
• A demonstrated track record of organization & cross-functional alignment
• Proven experience in delivering top notch customer experiences 
• A knowledge of internal business systems such as Microsoft Office (mainly Excel), Google Suite, Salesforce, HubSpot, & Slack
• Impeccable communication skills particularly with people who have varying areas of expertise than yours
• The ability to adjust rapidly to the changing demands & priorities of our team
• A passion for building a culture that all of us can be proud of 
• You have a natural curiosity, a creative mindset, and willingness to experiment and iterate
• Detail-oriented with excellent organizational skills to drive multiple initiatives at once 

We firmly believe our differences make us collectively better. Loop & Tie is committed to building a team that is diverse in background and experience. Diversity is recognized by our team as the presence of differences that may include race, gender, religion, sexual orientation, ethnicity, nationality, socioeconomic status, language, (dis)ability, age, religious commitment, or political perspective. Diversity also includes differences in principles, values, thoughts, and beliefs. Diversity of thought and experience are vital to building a sustainable and equitable environment at loop & tie.  

Please do not let doubt get in the way of you applying for this position. If you can demonstrate the abilities listed above, we want to hear from you.