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About GigSafe
GigSafe is a contractor management platform built for gig and last-mile delivery operations. We are building infrastructure for the future of 1099 work that helps companies verify, manage, and pay independent contractors at scale.
The 1099 economy is the fastest-growing segment of the American workforce, and it's been running on duct tape and spreadsheets. A credentialing gap or an uninsured worker isn't just an HR headache here, it's a liability that can shut down a business. This is a big problem. A large market. And we're early. Come build with us. For more information, visit gigsafe.com
Role Overview
GigSafe is looking for our first Account Coordinator to join the Customer Success team and support the full customer success lifecycle. Our Customer Success team has grown from managing a handful of accounts to dozens of active relationships across mid-market and enterprise size customers, without anyone dedicated to the operational layer underneath them. Delayed onboarding or a missed follow-up isn’t just an internal miss, it’s a huge client-facing risk that can hold up a customer’s ability to pay their own contractors.
This role closes those gaps. It requires a proactive, process- and detail-oriented individual with strong organizational and operational skills, who is eager to grow in a cross-functional startup environment. It needs someone who can earn trust across multiple stakeholders, keeping them prepared and organized without waiting to be asked.
Responsibilities
Support Account Managers and the Onboarding team across the full customer success lifecycle – during the handoff from sales to implementation and through steady-state account management
Prepare onboarding documentation, pull account reports and assemble materials ahead of customer calls and QBRs
Track onboarding status end-to-end: log activity, update records and keep Attio current so nothing falls through
Handle routine customer communications – scheduling, confirmations, status updates, and flag anything that needs an Account Manager’s judgement call
Manage internal deadlines and open action items across teams so follow-ups don’t sit unaddressed
Log support and product tickets and follow-up until resolved
Be a secondary point of contact for allocated account stakeholders
Be a product expert and help build, edit, and manage customer onboarding and compliance workflows
Support client site visits alongside Account Managers, as needed
Drive process improvements and contribute to standard operating procedure (SOP) development for the customer success lifecycle as it matures
Qualifications
Based in Austin, TX or willing to relocate
1-3 years of experience in account management, customer support or an operations/admin role managing 10+ accounts or projects at once
Working fluency in a CRM (Attio, Salesforce, HubSpot or similar)
Strong project management skills including project planning, time management, organization
Ability to effectively respond to rapidly changing business needs and urgent requests
Excellent verbal and written communication and interpersonal skills – concise, specific and quick
Preferred (Not Required)
Startup experience
Background in logistics, contractor management, insurance or payments
Experience with Attio
Benefits
Medical, dental, and vision for you and dependents · Unlimited PTO plus company holidays · Competitive base with performance bonus · 401(k) · Meaningful equity · Paid parental leave
GigSafe is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law.
Skills Required
- Based in Austin, Texas, or willing to relocate
- 1-3 years of experience in account management, customer support, or operations/administration managing 10 or more accounts or projects simultaneously
- Working fluency in a CRM such as Attio, Salesforce, HubSpot, or similar
- Strong project management skills, including planning, time management, and organization
- Ability to respond effectively to rapidly changing business needs and urgent requests
- Excellent verbal, written, and interpersonal communication skills
- Startup experience
- Background in logistics, contractor management, insurance, or payments
- Experience with Attio
What We Do
GigSafe gives companies the tools they need to onboard, pay, and stay on top of compliance for their independent contractor (IC) network—all in one place. We work with gig platforms, delivery services, home-service companies, staffing groups, dispatch operations, and any business that depends on a distributed 1099 workforce. Most teams today are stuck juggling a mess of systems: one tool for onboarding, another for compliance, another for payments, another for insurance—and endless spreadsheets in between. It’s slow, manual, and easy for things to fall through the cracks. Contractors feel it too: confusing requirements, repeated paperwork, and delays that keep them from getting to work. GigSafe brings everything together in one simple platform. We automate onboarding, collect and verify documents, keep an eye on ongoing compliance, and sync data wherever it needs to go. We also streamline payments and consolidate reporting so companies always know exactly where things stand with every contractor. Insurance is part of the picture, but it isn’t the whole story. Our platform helps companies track coverage, manage certificates, and meet requirements automatically—without chasing paperwork or relying on manual checks. For contractors, that means a cleaner, clearer experience that gets them up and running faster. Our goal is to make it easier for companies and contractors to work together. By removing busywork and operational friction, we help teams move faster, stay compliant, and operate with confidence—all while giving contractors a more modern and transparent experience. In short: GigSafe gives companies one place to manage onboarding, compliance, payments, insurance, and day-to-day operations for their entire IC network.
Why Work With Us
GigSafe is a small, fast-moving team building tools that make work easier for companies and the contractors they rely on. We live our values—do right by customers, find ground truth, give a shit, build through it—and we want people who care, take ownership, and want to make an immediate impact.
