We’re hiring an Account Coordinator to join a high performing branded merchandise sales team in our Phoenix office! The Account Coordinator position helps oversee the lifecycle of client orders including product sourcing and quoting, creating client presentations, order entry and management, and assisting with client communications. The Account Coordinator position will report to the Managing Director.
Essential Functions
- Effectively collaborate with Managing Director and Senior Account Coordinators, internal team, and suppliers on a regular basis to ensure smooth order coordination and fulfillment
- Enter and review orders, verify details, facilitate order proofing, track statuses, and ensure orders are shipped and arrive as scheduled
- Provide and manage ongoing reports
- Provide effective administrative support as needed
- Coordinate projects with warehouse personnel to ensure the project will be completed on time and according to the specific requirements
- Assist with online store audits and product updates within various portal stores
- Effectively collaborate with immediate team members, supervisor, and other departments on a regular basis to answer general questions, resolve issues, and ensure accurate client billing
- Enter orders for multiple programs using NetSuite, Salesforce and/or other technology platforms
- Coordinate orders with Sales Support team and suppliers
- Works closely with team members and Account Manager for general inquiries and to resolve discrepancies
- Assist with customer service phone calls and emails for clients’ online programs
Job Specifications
- Promotional products industry or sales order coordinating experience preferred
- Strong customer service, mathematical, and analytical skills
- Quick learner, with strong organizational and time management skills, as well as attention to detail
- Ability to effectively communicate with others both written and verbally
- Intermediate computer skills and knowledge of Microsoft Office programs (incl. Outlook, Word, Excel)
- Must be Windows PC proficient
- Knowledge of NetSuite and Salesforce preferred
- Ability to work in a fast-paced constantly changing environment and meet tight deadlines
Other Specifications
- This is an onsite position in our Tempe, AZ office with the option to work remotely 1-2 days per week after 3-6 months.
Benefits & Perks
- Medical, dental and vision insurance
- Paid vacation, sick, and personal time
- 401(k) with matching
- An abundance of cool swag!
At Boundless we welcome all applicants regardless of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences.
About Boundless Network:
It’s an exciting time of growth and development at Boundless, as we are acquiring other like-minded branded merchandise distributors while remaining steadfast in our commitment to providing excellent customer and employee service on an evolving technology stack. We are proud of our enviable culture built on strong core values, a pioneering mindset, a people-first mentality, and a fun yet high-achieving work environment that celebrates each other’s wins. We also offer full comprehensive health care benefits, paid vacation, and matching 401k.
Boundless has been recognized in:
- Inc. 5000’s List of America’s Fastest Growing Companies
- 2025 PPAI Best Places to Work
- Top 20 ASI and PPAI Distributor
Top Skills
What We Do
We believe promotional products should be easy and with Boundless, it is. We work with brands who are as passionate as we are at elevating their brand image to create long-lasting, positive connections with their target audiences. Boundless is the first promotional product distributor to bring together the people, product, and technology platform to turn ordinary products into extraordinary campaigns and ultimately help organizations inspire Brand Love. Our Creative Experts ideate and source the best products to exceed campaign objectives and expectations, while our technology platform provides easy ordering and collaboration tools and is the only solution to capture 100% of category spend. We provide solutions for awards and recognition programs, corporate gifts, direct mail and fulfillment, tradeshows and events, print material, fundraising and incentive programs, online and inventory stores, completely custom one-of-a-kind campaigns, and so much more, no idea is too big; you dream it and we will make it a reality.
