Account Coordinator - ENTERPRISE

Job Description

The Enterprise Account Coordinator supports the delivery team in managing the day-today operational needs of complex, -high value enterprise affiliate programs. This role is responsible for- enterprise grade program administration, partner support, data accuracy, and operational execution, ensuring that enterprise accounts receive consistent, high-quality- service. The Enterprise Account Coordinator also supports advanced reporting, risk identification, and cross functional coordination, contributing to the overall health, performance, and scalability of enterprise programs.

· Oversees: N/A

· Reports to: Affiliate Manager or Senior Affiliate Manager

Responsibilities:

Enterprise Program Support & Execution

· Support enterprise-level action plans, ensuring operational tasks align with complex client goals and pacing expectations.

· Execute day-to-day enterprise program tasks including recruitment, onboarding, activations, compliance, content updates, and promotional changes.

· Ensure enterprise grade accuracy and timeliness across all operational deliverables.

Affiliate Partnership Support

· Help manage affiliate partnerships within enterprise accounts, including:

· Recruitment

· Onboarding

· Quality and compliance assurance

· Newsletters

· Text links, banners, promo codes

· Transaction inquiries

· Reconciliations

· Batch uploads

· Commission rate adjustments

· Data pulls & reporting

· Partner communication

· Prioritize high-impact partners and enterprise-critical tasks, escalating issues proactively.

Performance Monitoring & Insights

· Monitor affiliate performance and vertical benchmarks to identify opportunities for growth and areas for improvement.

· Support enterprise level reporting, ensuring data accuracy, consistency, and insight readiness.

· Assist AMs/Sr AMs in preparing performance summaries, insights, and optimization recommendations.

Cross-Functional & Delivery Team Collaboration

· Shadow and support the delivery team to gain a deeper understanding of enterprise program management, strategy development, network capabilities, and partner optimization.

· Collaborate with analytics, finance, and media planning teams when gathering data or preparing enterprise-level- reporting inputs.

· Join client calls to provide operational support and ensure enterprise-level preparedness.

Risk Identification & Issue Resolution

· Identify early indicators of operational risks (tracking discrepancies, partner inactivity, compliance issues) and escalate appropriately.

· Support AMs/Sr AMs in resolving enterprise-level operational issues with accuracy and urgency.

Operational Excellence

· Respect and maintain all role-specific work quality standards, best practices, and procedures outlined by Delivery Leaders and Operations Teams.

· Contribute to enterprise process improvements, sharing observations that support scalability and efficiency.

· Support affiliate team on routine and prescribed tasks with enterprise level attention to detail.

Partnership Growth Support

· Help support affiliate partnerships by providing timely communication, accurate deliverables, and enterprise ready partner management support.

· Assist in identifying opportunities to strengthen partner relationships and improve enterprise program performance.

What's in it for you?

· Remote options outside of the PA office / If residing near our PA office - Hybrid work, Tuesdays and Thursdays.
· Flexible work hours
· Summer Fridays
· Insurance coverage with cost incentives
· Paid parental leave benefits 
· Advancement opportunities 
· Ongoing training and development opportunities
· 401K contribution matching plan after 6 months

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