Job Description
The Enterprise Account Coordinator supports the delivery team in managing the day-today operational needs of complex, -high value enterprise affiliate programs. This role is responsible for- enterprise grade program administration, partner support, data accuracy, and operational execution, ensuring that enterprise accounts receive consistent, high-quality- service. The Enterprise Account Coordinator also supports advanced reporting, risk identification, and cross functional coordination, contributing to the overall health, performance, and scalability of enterprise programs.
· Oversees: N/A
· Reports to: Affiliate Manager or Senior Affiliate Manager
Responsibilities:
Enterprise Program Support & Execution
· Support enterprise-level action plans, ensuring operational tasks align with complex client goals and pacing expectations.
· Execute day-to-day enterprise program tasks including recruitment, onboarding, activations, compliance, content updates, and promotional changes.
· Ensure enterprise grade accuracy and timeliness across all operational deliverables.
Affiliate Partnership Support
· Help manage affiliate partnerships within enterprise accounts, including:
· Recruitment
· Onboarding
· Quality and compliance assurance
· Newsletters
· Text links, banners, promo codes
· Transaction inquiries
· Reconciliations
· Batch uploads
· Commission rate adjustments
· Data pulls & reporting
· Partner communication
· Prioritize high-impact partners and enterprise-critical tasks, escalating issues proactively.
Performance Monitoring & Insights
· Monitor affiliate performance and vertical benchmarks to identify opportunities for growth and areas for improvement.
· Support enterprise level reporting, ensuring data accuracy, consistency, and insight readiness.
· Assist AMs/Sr AMs in preparing performance summaries, insights, and optimization recommendations.
Cross-Functional & Delivery Team Collaboration
· Shadow and support the delivery team to gain a deeper understanding of enterprise program management, strategy development, network capabilities, and partner optimization.
· Collaborate with analytics, finance, and media planning teams when gathering data or preparing enterprise-level- reporting inputs.
· Join client calls to provide operational support and ensure enterprise-level preparedness.
Risk Identification & Issue Resolution
· Identify early indicators of operational risks (tracking discrepancies, partner inactivity, compliance issues) and escalate appropriately.
· Support AMs/Sr AMs in resolving enterprise-level operational issues with accuracy and urgency.
Operational Excellence
· Respect and maintain all role-specific work quality standards, best practices, and procedures outlined by Delivery Leaders and Operations Teams.
· Contribute to enterprise process improvements, sharing observations that support scalability and efficiency.
· Support affiliate team on routine and prescribed tasks with enterprise level attention to detail.
Partnership Growth Support
· Help support affiliate partnerships by providing timely communication, accurate deliverables, and enterprise ready partner management support.
· Assist in identifying opportunities to strengthen partner relationships and improve enterprise program performance.
What's in it for you?
· Remote options outside of the PA office / If residing near our PA office - Hybrid work, Tuesdays and Thursdays.
· Flexible work hours
· Summer Fridays
· Insurance coverage with cost incentives
· Paid parental leave benefits
· Advancement opportunities
· Ongoing training and development opportunities
· 401K contribution matching plan after 6 months
