Account/ Client Relationship Coordinator - Entry-Level

**** Hybrid Role ***

Who we are: 

Smart IMS is a Global Information Technology Solutions and Managed Services company with over 30 years of industry experience. Headquartered in Plainsboro, New Jersey, the company maintains a strong global footprint with physical offices and delivery centers across 12 countries spanning the Americas, APAC, and Europe, including a regional office in Tucker, Georgia. Smart IMS specializes in Digital and Cloud Transformation, Unified Communications, Cybersecurity, and IT Professional Services, with a strong focus on the Insurance, Life sciences, Financial-Services, and Government sectors. Learn more about us: www.SmartIMS.com

Who are we looking for? 

We are looking for recent undergraduates or early-career professionals seeking their first opportunity in the line of IT services, client coordination, account management, Business Management, Communications, or related fields and who are eager to learn, grow, and build a career in client engagement in technology services. 

This entry-level role provides On-Job training, mentorship, and hands-on exposure to real client accounts. No prior experience is required, just motivation, curiosity, hunger to learn and a professional attitude.

Responsibilities

• Assist Senior Account Managers in developing and maintaining strong client relationships built on trust, responsiveness, and value delivery
• Serve as a primary point of contact for assigned accounts to address regular requisitions and coordination
• Support in understanding customer needs and aligning them with Smart IMS technology solutions and services
• Assist account managers with client communications, documentation, and reporting
• Document client feedback and share actionable insights with internal teams to improve service delivery
• Prepare weekly and monthly reports on client interactions, sales prospects, and account health
• Maintain organized account records and support day-to-day account operations
• Learn company provided IT Services and solutions and gradually take on more responsibilities

Who should apply? 

• Recent undergraduates or early-career professionals seeking their first opportunity in the line of IT services, client coordination, account management, Business, Management, Communications, or related fields
• Who has strong interest in IT services, client coordination, and account management
• Eager to learn, take ownership, and grow professionally.
• If you are looking hands-on and on-job training and Mentorship from experienced account managers and leaders in IT Managed Services and client engagement
• If you are looking for an exposure to real enterprise clients and delivery teams
• If you are looking for a supportive environment with clear career growth opportunities
• If you are looking for a chance to prove yourself and grow based on performance, not experience

Skills & Attributes

• Excellent communication and interpersonal skills
• Organized, detail-oriented, and professional
• Adaptable in a fast-paced environment
• Curious and motivated to learn about IT Managed Services
• Entry-level / Recent graduates encouraged
• Internships, academic projects, or campus leadership experience is a plus

Career Progression

We believe in growing talent from the ground up. High performing Account Coordinators can advance to Account Manager to Senior Account Manager to Strategic Client Engagement & Account Leaders. Your growth is based on performance, capability, and initiative, not prior experience.