Role Overview
Join Aristocrat as an Account and Customer Success Manager and become part of a team where your work directly supports the growth and success of our customers. Our mission is to bring happiness to life through the power of play, and we seek someone who shares our passion for excellence and perfection. This role offers an outstanding chance to lead a portfolio of assigned accounts, ensuring customer happiness and growth while serving as the main connection between clients and internal teams. You will play a key role in encouraging long-term relationships and advancing commercial results in a lively and cooperative setting.
What You'll Do- Function as the lead contact for designated accounts, developing and preserving strong, trust-based relationships.
- Ensure high levels of customer happiness and success, retention, and advocacy by understanding customer needs and addressing them proactively.
- Lead daily operational communication, coordinating with delivery, product, studio, operations, and finance teams.
- Supervise open items, actions, and commitments to ensure timely follow-up and support the onboarding of new customers.
- Identify upsell and growth opportunities, supporting commercial discussions, renewals, and scope expansions.
- Monitor account performance, preparing updates, reports, and internal briefings.
- Analyze account data, performance trends, and customer feedback to anticipate expectations and concerns.
- Translate customer needs into clear internal requirements, supporting planning, forecasting, and roadmap alignment.
- Function as an intermediary between customers and AI teams, helping to drive continuous process refinement.
- Share insights and guidelines across the team, encouraging a positive and collaborative team culture.
- Strong sense of ownership and accountability, capable of working independently and handling multiple priorities.
- Highly organized, structured, and reliable with an analytical approach and attention to detail.
- Excellent communication skills, both written and verbal, with the ability to establish trust and long-term relationships.
- Hands on teammate with a collaborative approach, passionate about helping customers succeed.
- Proactive, curious, and driven to resolve challenges, comfortable navigating ambiguity and complexity.
- Experience in account management, customer success, or client-facing roles, with a strong advantage for those experienced in complex products or services.
- Proficient with data and reporting tools such as Excel, BI tools, CRM, Monday board, Sales Force, and Jira.
- Background in B2B, technology, gaming, or regulated industries is a plus.
- Proficient in English, with additional languages being an asset.
This role is an outstanding opportunity to grow into a senior account role with real ownership and impact on customer success and company growth!
About Us: Aristocrat and Aristocrat InteractiveAristocrat is an Australia-based entertainment and content-creation company powered by technology to deliver world-leading mobile and casino games, entertaining millions of people across the globe daily. Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness), and regulated online real-money gaming (Aristocrat Interactive). Our team of over 7,300 employees worldwide is united by our company's mission to bring joy to life through the power of play.
Aristocrat InteractiveAristocrat Interactive is a regulated online real money gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together. The company is an industry leader in content and technology solutions for online RMG, offering a comprehensive suite of services that includes content, proprietary technology platforms, and a range of services across iLottery, iGaming, and online sports betting (OSB).
We celebrate diversity and do not discriminate based on gender, race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. Diversity and inclusion are integral to our values of Talent Unleashed, Collective Brilliance, Good Business, Good Citizen, and It’s All About the Player.
Travel ExpectationsUp to 20%
Travel Expectations
NoneAdditional Information
At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.
Skills Required
- Experience in account management, customer success, or client-facing roles
- Ability to act as lead contact for assigned accounts and build trust-based relationships
- Proficiency with data and reporting tools (Excel, BI tools, CRM, Monday board, Sales Force, Jira)
- Strong ownership, accountability, organization, and attention to detail
- Excellent written and verbal communication skills
- Ability to work independently, manage multiple priorities, and collaborate cross-functionally
- Experience with complex products or services
- Background in B2B, technology, gaming, or regulated industries
- Proficient in English; additional languages are an asset
Aristocrat Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Aristocrat and has not been reviewed or approved by Aristocrat.
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Healthcare Strength — Medical coverage offers multiple Aetna options with preventive care fully covered and $0 in‑network outpatient mental health visits, plus employer‑paid premiums on at least one dental and one vision plan. Feedback suggests first‑day eligibility and HSA funding increase perceived value.
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Parental & Family Support — Paid parental leave provides up to 12 weeks for primary caregivers and 10 days for secondary caregivers, with adoption/surrogacy reimbursement and access to Lyra sessions. Feedback suggests these supports materially enhance family and mental wellbeing.
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Equity Value & Accessibility — The SuperShare program matches employee share purchases with free shares up to a defined annual limit, with clear enrollment windows and a two‑year vest. Feedback suggests this structure delivers uncommon ownership value compared with standard ESPPs.
Aristocrat Insights
What We Do
Aristocrat Leisure Limited is an ASX20 listed company and one of the world’s leading providers of gaming solutions. We’re licensed in over 300 jurisdictions and operate in over 90 countries around the world. We’re also proud to have a team of over 6500 employees that deliver outstanding results by pushing the boundaries of innovation, creativity and technology each day. We offer a diverse range of products and services including electronic gaming machines, social gaming and casino management systems, but it doesn’t stop there. Despite our global presence and exponential growth, we remain an ideas company at heart that is committed to delivering outstanding results for our customers and players and an unparalleled experience for our employees, who have the opportunity to grow, be inspired and be the best they can be. Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us to live our mission of bringing joy to life through the power of play – every day. Come and join us – let’s play!
Why Work With Us
Individually we’re great, but together we’re brilliant. Our employees are the beating heart of our business and we attract the best people in the industry thanks to our unique and inspiring culture. Come and join the team and help bring joy to life through the power of play.
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