The Role
Account Managers at Lightcast ensure that both client and company needs are understood and met. They handle customer inquiries, identify and implement solutions, and collaborate closely with internal teams to deliver an exceptional customer experience. In the higher education sector, they help colleges and universities leverage workforce analytics and DAAS solutions to inform strategy, align talent, and drive institutional success.
Major Responsibilities:
- Customer Relationship Management: Build loyal customer relationships for a set of assigned accounts or territory using established techniques to engage and interact with customers on a regular cadence.
- Account Renewals / Selling: Through excellent care, solution solving, insight sharing, and regular customer engagement, secure customer rate changes, cross/upsells and renewals as appropriate for both the client and the company. Able to uncover needs, offer appropriate solutions, negotiate price, document and close sales/renewals
- Customer Success: Established client specific goals, coordinate the successful onboarding and measure account health according to established targets.
- Super passionate about engaging all kinds of prospects or existing clients regularly to find out what they are challenged by and how we can help them.
- Solid organizational skills to initiate, establish and relentlessly pursue tasks
- Ability to maintain a high level of activity, manage multiple competing priorities, and work effectively in a competitive, results-driven culture
- Continuous learner who wants to develop and work with others to be the best at creating and sustaining win-win client / company outcomes
- Ability to positively adapt to change in a highly dynamic work environment
Education and Experience:
- 2+ years of experience in a related role
- Experience with sales prospecting, account management, and sales processes
- Outstanding communication skills with presentation building experience
- Proficiency with the Google Suite, Excel and Powerpoint for presenting information in a compelling way
- Strong analytical skills and a passion for finding solutions
Lightcast is a global leader in labor market insights with offices in Moscow, ID (US), the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities.
Lightcast is proud to be an equal opportunity workplace. We consider all qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Lightcast has always been, and always will be, committed to our diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.
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The Company
What We Do
Emsi Burning Glass is a labor market analytics firm, using data to drive economic prosperity. We collect and integrate complex labor market data and build user-friendly tools to help you understand employment, economic trends, and training needs for your region. We believe that a skilled, well-prepared workforce drives economic prosperity. We work with clients in higher education, workforce development, economic development, site selection, and talent acquisition.
