JPMorgan Chase continues to drive employee experience transformation, which builds on the success of our current employee facing digital offerings. We are investing in innovative ways to attract and retain as well as deepen employee engagement and satisfaction. Our Employee Experience Design organization is at the heart of driving this transformation across the corporation, leading the firm toward a innovative employee experience for ALL of our employees by first achieving standards and regulatory conformance and then adding innovative, accessible features & services.
As a Vice President, Accessibility Lead in the Employee Experience Design team at JPMorgan Chase, you will be at the forefront of promoting employee experience transformation. You will work across the product lifecycle to recommend accessibility in components and design patterns across the firm, as well as working within our accessibility team to promote consistency across the organization. Your role will involve identifying and suggesting potential solutions for accessibility barriers, recommending solutions to maintain compliance, applying accessibility knowledge to a wide range of the firm’s digital properties, coaching colleagues and clients, using data on accessibility issues within products to suggest improvements, and building relationships among stakeholders to foster support for digital accessibility.
We are seeking an accessibility lead for our employee-facing web and mobile design system. You will work across the product lifecycle to recommend accessibility in components and design patterns across the firm, as well as working within our accessibility team to promote consistency across the organization. You are passionate about accessibility in the digital space, work together, and lead highly technical deep dives into defects. You display a broad knowledge of accessibility barriers, along with tools and techniques for overcoming them with expert level knowledge is required. You have a passion for mentoring and developing the next generation of accessibility specialists. You enjoy engaging and extending our large network of internal Accessibility leads and specialists from around the world.
Job responsibilities
- Testing, Identifying and suggesting potential solutions for accessibility barriers based on WCAG 2.1 standards and PDF/UA as well as compliance with the ADA, Section 508, the Twenty-First Century Communications and Video Accessibility Act, and other accessibility related laws.
- Recommending solutions to maintain compliance while creating accessible digital products for an excellent employee experience.
- Applying accessibility knowledge to a wide range of the firm’s digital properties, including mobile applications, and digital documents by providing in-depth accessibility guidance for our primary employee-facing design system.
- Coaching and training team members, colleagues and clients in one on one, small group, or large forum environments including leading technical discussions and decision-making to resolve complex issues.
- Using data on accessibility issues within products to identify, report on and suggest improvements to the product.
- Collaborating across roles throughout the product design lifecycle (product, design, dev, testing) to recommend accessibility in design system components and patterns.
- Building relationships among stakeholders to foster support for digital accessibility and communicate changes to policies and procedures.
Required qualifications, capabilities, and skills
- 5+ years experience in engaging accessibility in digital UI functions
- Minimum of a bachelor’s degree in a related field
- Staying ahead of emerging standards and technologies (web, mobile, document) and analyzing impacts to company standards
- Expert knowledge of accessibility standards including WCAG 2.1 and 2.2, ADA, and Section 508
- Expert-level experience in accessibility on a minimum of one of the following platforms, and familiarity with a broad range web accessibility on Windows and macOS, Mobile accessibility on Android and iOS, PDF accessibility and digital document standards, Video and other digital media
- Working proficiency and development skills in both of the following platforms: Web development – semantic HTML, CSS, JavaScript, and WAI-ARIA and Mobile accessibility expertise on Android and iOS. Broad knowledge of digital assistive technologies, familiarity with tools for automated and guided accessibility testing.
- Understanding of processes in the product development lifecycle, including testing, documenting, and prioritizing defects, teamwork, collaboration, negotiation, and conflict resolution
Preferred qualifications, capabilities and skills
- Working knowledge of Agile and Jira
- Continuously challenging existing practices, looking for ways to simplify and/or automate processes, and recommending “Best in Class” new ideas.
- Experience with usability and accessibility research
- Ability to leverage industry knowledge to discern future trends.
- React and or Angular experience is a plus.
- Related certifications highly desired
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 5+ years of experience engaging accessibility in digital UI functions
- Bachelor’s degree in a related field
- Knowledge of emerging web, mobile, and document accessibility standards and technologies
- Expert knowledge of WCAG 2.1, WCAG 2.2, ADA, and Section 508
- Expert accessibility experience on at least one platform, with broad web, mobile, PDF, digital document, video, or digital media accessibility knowledge
- Working proficiency and development skills in semantic HTML, CSS, JavaScript, and WAI-ARIA
- Mobile accessibility expertise on Android and iOS
- Broad knowledge of digital assistive technologies and accessibility testing tools
- Understanding of product development lifecycle processes, defect testing, documentation, prioritization, collaboration, negotiation, and conflict resolution
- Working knowledge of Agile and Jira
- Experience with usability and accessibility research
- React or Angular experience
- Related accessibility certifications
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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