Job Description
We are reimagining the future of work at JPMorganChase and building digital products that fundamentally change the way our employees interact with the firm. From engaging with content and building community, to accessing essential services, information, and tools - we are redefining what it means to work in the modern workplace. Our employee products are at the center of every employee’s day, and we’re expanding our team focused on the digital employee experience (EX).
As an Employee Experience Accessibility Director (Executive Director) in EX Kit under HR Channels, you will set strategy and lead execution for our Employee Experience Accessibility team. The domain you operate in is focused on ensuring we engage our employees with an equitable experience for those with a disability. Your team is responsible for testing those experiences directly and for the accessibility of the EX Kit design system that supports them. As with so many organizations today, you will lead your team into the ever-growing agentic future of testing, grounded in the core principle of empathetic, human-centered design. You will also direct how we build accessibility tooling to equip our testing teams and the software engineers who partner with us across the firm.
Job responsibilities
- Lead the design, development, and release of digital products that deliver these standards and supporting materials to employees globally.
- Identify and implement accessibility tools, software, and technologies to support accessibility and usability.
- Provide expert guidance and support to leadership and other stakeholders on accessibility-related inquiries and issues.
- Design and deliver training programs and workshops on digital accessibility for internal stakeholders.
- Stay current with accessibility trends, standards, regulations, and advancements in assistive technologies.
- Act as a subject matter expert on digital accessibility, representing the company in industry forums and conferences.
- Build relationships with standards organizations, universities, external partners, and the community.
- Own the strategy, operating model, and execution roadmap for Employee Experience Accessibility, including direct testing of employee experiences, accessibility governance for the EX Kit design system, and tooling that helps testers and engineers deliver accessible products
- Lead a cross function team to bring structure, prioritization, and measurable outcomes to a fast-evolving discipline while shaping how emerging AI and agentic capabilities can strengthen accessibility testing over time.
Partner across EX product, design, and engineering leaders to embed accessibility into everyday delivery, uphold high testing quality, and ensure a more equitable experience for every employee.
Required qualifications, capabilities, and skills
- 6+ years of accessibility testing experience, along with 3+ years in a leadership role as a people manager.
- Expert knowledge of accessibility standards and specifications, including WCAG 2.2, WAI-ARIA, and core web and platform semantics used to produce accessible experiences.
- Experience building or coordinating with enterprise design systems and/or component libraries.
- Strong product management and product ownership for internal platforms: strategy, roadmap, prioritization, stakeholder alignment, adoption, and outcome-focused metrics or OKRs.
- Proven track record of developing and mentoring members of your organization and accessibility colleagues at all skill levels, and of building high-performing, accountable teams.
- Proven ability to collaborate effectively with product, design, and software engineering teams, and to lead through influence across an experience organization.
- Strong program management skills with the ability to manage multiple projects simultaneously and drive predictable capacity and quality.
- Awareness of emerging AI and agentic approaches to software testing, with interest in shaping how they can responsibly enhance accessibility testing.
- Excellent verbal and written communication skills, including confident public speaking and presentation skills, and the ability to present accessibility requirements and ideals clearly and succinctly.
- Ability to be flexible and adapt to changes in direction.
- Experience in a large corporate environment or financial services industry.
Preferred qualifications, capabilities, and skills
- Time in an Experience type organization is a plus.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 6+ years of accessibility testing experience
- 3+ years of experience as a people manager
- Expert knowledge of WCAG 2.2, WAI-ARIA, and web and platform semantics
- Experience building or coordinating with enterprise design systems or component libraries
- Strong product management and product ownership experience for internal platforms
- Experience with strategy, roadmap, prioritization, stakeholder alignment, adoption, and outcome-focused metrics or OKRs
- Proven experience developing and mentoring accessibility professionals and building high-performing accountable teams
- Ability to collaborate with product, design, and software engineering teams and lead through influence
- Strong program management skills and ability to manage multiple projects simultaneously
- Awareness of emerging AI and agentic approaches to software testing
- Excellent verbal and written communication, public speaking, and presentation skills
- Ability to adapt to changes in direction
- Experience in a large corporate environment or financial services industry
- Experience in an Experience-type organization
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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