Access Transport Tech

| Norfolk, VA, USA
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TrueNet Communications is seeking an Access Transport Tech to join our team in Norfolk, VA.
General Responsibilities
The Access Transport Tech II is responsible for provisioning and/or configuring aggregate devices, routers, optical access, and/or DWDM equipment that carries video, data, and/or telephony traffic. Utilizes various applications for implementation, service, test and acceptance (Remedy, NetSmart, NSP, Preside, Granite, Mint, Secure CRT) at customer sites of increased complexity.
Major Tasks

  • With limited supervision, prepares, configures, installs, and provisions Voice, Ethernet and SONET transport equipment for single and multiple dwelling business locations that will support complex services.
  • Inserts access transport equipment into fiber ring.
  • Performs access transport equipment maintenance support to include changes, upgrades and migrations, disconnects, decommissions, preparation and configuration in support of fulfillment activities.
  • Works with contractors/vendors to ensure equipment is installed and operating properly.
  • Creates, updates and closes Remedy tickets and coordinates with change control as needed.
  • Coordinates with provisioning to verify/finalize customer acceptance of service, confirming service is working as expected, to initiate billing.
  • Ensures quality of processes, programs and customer satisfaction.
  • Complies with all safety procedures and policies.
  • Performs end-to-end provisioning of customer circuits as designed in an accompanying work package from engineering.
  • Performs all final circuit provisioning and configuration of device and intermediate cross-connects.
  • Ensures appropriate iOS upgrade is applied.
  • Performs basic functional testing of equipment to eliminate out-of-box failures.
  • Packages equipment per work order in preparation for installation.
  • Works with customer on integration of complex circuits such as BGP, EPLAN, EVPLAN, etc.
  • Assists with initial turn-up of CPE equipment.
  • Tests and verifies services in conjunction with the install team.
  • This position may be required to work shifts and/or provide 24/7 coverage to meet customer demands.
  • SHOUT Notification Tech Ops – Engineering (Alcatel-Lucent SAM, Cisco Prime Infrastructure, RAMP) (Critical Level)
  • Performs other duties as assigned


  • HS diploma, GED, or relevant work experience
  • 2 or more year of experience preferred in related field (e.g. technical support, installation, and maintenance)
  • 2 or more years of experience working with IP, Ethernet, SONET, DWDM, DOCSIS, Video and telephone technologies.
  • Requires working knowledge and experience with Granite and Mint
  • 2 or more years of experience specifically in provisioning and troubleshooting layer II and III networks for commercial customers.
  • Demonstrated knowledge of performance testing and test equipment
  • Excellent interpersonal, communication and collaborative skills to work effectively with team throughout the organization.
  • Valid local State Driver’s License


  • AS/AA or Technical Certification in related discipline strongly desired (e.g., Technical Operations)
  • Cisco certification- CCNA, CCNP

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age or veteran status.
TrueNet is an Equal Opportunity Employer of Minorities, Females, Individuals with Disabilities and Protected Veterans.
California Consumer Privacy Act (CCPA), read here
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas for this position (H1B, etc.).
TrueNet Communications is a national infrastructure engineering and specialty contractor serving the wireless, broadband, and telecommunications markets. We plan, design, build and support communications infrastructure for our clients across North America. Join our team of professionals where you can advance your career in a fast pace, GROWING industry! We offer competitive salaries, excellent benefits, 401k, paid time off and paid holidays.

More Information on TrueNet Communications
TrueNet Communications operates in the Other industry. The company is located in Jacksonville, FL. TrueNet Communications was founded in 1985. It has 301 total employees. To see all 7 open jobs at TrueNet Communications, click here.
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