- Handle customer tickets and preparing the solution implementation documents.
- Collecting, tracking and fixing the problems.
- Researching technical issue.
- Operate routine maintenance, testing, problem troubleshooting, software upgrade, providing technical support
- On-site support in case of major or critical problems
- Responsible for handling technical cases on ticket system and keep tracking these problems during the whole resolving process
- Focuses on routine maintenance, problem troubleshooting, software upgrade, Key event support, customer training, where you will be accountable for part of the solution and of the service process
- Customer Management Experience (Experience leading the projects)
- Access products E2E analysis and troubleshooting;
- Prepare the weekly/monthly report and present to customers;
- Available after hours and weekends as needed and willing to work on-call rotation
- Available to travel domestic and international , work location is Istanbul
Requirements
- Engineering degree in Electronics or Computer Science or related field.
- Advanced level of English is required.
- Min. 4 years of experience in telecom industry especially in Access or Datacom Networks
- Have the in-depth working knowledge of IP. (LAN/WAN network configuration & troubleshooting)
- In-depth understanding and troubleshooting of GPON, IGMP, ARP, SNMP, ONT, Home gateway
- Excellent interpersonal and communication skills, good team spirit, and adaptability.
- Good problem solving, learning and reporting skills.
- Good at all kinds of report making and presentation.
- Good ability to diagnose network alerts, events or issues
- Ability to work in a dynamic and heavy working environment.
- Should be able to work as part of a project team or as an individual contributor
- Essentially a Good Team Player
- Ability to lead the team cooperation
Top Skills
What We Do
Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent world.
Huawei's end-to-end portfolio of products, solutions and services are both competitive and secure. Through open collaboration with ecosystem partners, we create lasting value for our customers, working to empower people, enrich home life, and inspire innovation in organizations of all shapes and sizes.
At Huawei, innovation focuses on customer needs. We invest heavily in basic research, concentrating on technological breakthroughs that drive the world forward. We have more than 180,000 employees, and we operate in more than 170 countries and regions. Founded in 1987, Huawei is a private company fully owned by its employees.
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