ABX Customer Support & Business Development Specialist

Posted 6 Days Ago
Be an Early Applicant
Wilmington, OH, USA
In-Office
Senior level
Logistics • Transportation
The Role
Supports aviation customer service, billing, reporting, flight schedule changes, charter quotes, and coordination of permits, overflights, and ground handling. Maintains security training and badging documentation, tracks badges, communicates with vendors, and coordinates flight operations across departments. Requires aviation and flight or regulatory experience, proficiency with Microsoft 365 and related software, strong communication, accuracy, and the ability to interpret flight schedules and airport identifiers.
Summary Generated by Built In

DUTIES AND RESPONSIBILITIES:

• Assist with monthly reporting
• Assist with customer support and billing
• Assist with flight schedule changes
• Reach out to 3rd party vendors for ad-hoc ground handling services
• Assist with cross department operations coordination for flights, permits, overflights, and schedule changes
• Assist with UPS Peak badging, security training documentation, and badge tracking
• Assist with Ad Hoc Charter Quotes
• Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES: N/A

REQUIREMENTS:
• High School Diploma/GED
• 3-5 years aviation experience
• 2 years' experience in flight or regulatory environment
• Proficient with Microsoft software: Work, Excel, PowerPoint
• Fluent in Outlook, Teams and Microsoft 365
• Experience with Docusign and Adobe Acrobat
• A proven self-starter with the ability to adapt to a fast-paced environment
• Excellent communication skills
• Exhibit a high degree of accuracy and attention to detail
• Ability to interpret flight schedules
• Knowledge of airport identifiers

PREFERRED:
• College degree
• Experience in Citrix, Ops ++ and Netline
• Experience in obtaining flight permits and slots


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Skills Required

  • High School Diploma or GED
  • 3-5 years of aviation experience
  • 2 years of experience in a flight or regulatory environment
  • Proficiency with Microsoft Word, Excel, and PowerPoint
  • Proficiency with Outlook, Teams, and Microsoft 365
  • Experience with DocuSign and Adobe Acrobat
  • Self-starter able to adapt to a fast-paced environment
  • Excellent communication skills
  • High degree of accuracy and attention to detail
  • Ability to interpret flight schedules
  • Knowledge of airport identifiers
  • College degree
  • Experience with Citrix, Ops++, and NetLine
  • Experience obtaining flight permits and slots
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The Company
1,056 Employees
Year Founded: 1980

What We Do

ABX Air is a U.S. FAR Part 121 cargo airline providing air-cargo transportation for customers in the United States and worldwide. It offers flexible operating solutions, including ACMI and CMI arrangements and charter services, using Boeing 767 freighters. The company serves e-commerce, express-delivery, and government customers. It tailors service to short- or long-term capacity needs.

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