AB-109 Case Manager

Under the supervision of the AB109 Program Coordinator, the AB109 Case Manager is responsible for providing re-entry services to clients that are referred by the San Joaquin County Probation Department and initiate proper referrals to resources as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Adheres to El Concilio California policies and procedures per the agency employee manual.
• Contact new referrals for initial contact and schedule orientation no later than two days after receiving referral.
• Required to complete intake no later than 30 days after receiving referrals.
• Maintain accurate and thorough documentation of program participants progress on a daily basis per probation department standards.
• Must conduct weekly contact with program participants via phone, email and in-person meetings.
• Required to do home visits and follow AB109 Safety Protocols.
• Assist program participants with the completion of any formal documentation that will provide access to resources, such as housing, education, transportation, clothing, food, employment, etc.
• Initiate referrals and advocate for program participants to receive adequate information to outside resources.
• Required to manage a case load of 30-60 program participants.
• Must conduct outreach to receive new program participants at local agency events.
• Attend meetings with probation and county officials based on program related purposes.
• Required to attend AB109 and/or El Concilio California trainings throughout the weekday and weekends agency requirements.
• Assist AB109 Program Coordinator and Lead AB109 Case Manager with the development and training of new AB109 Case Manager(s).
• Provide coverage at the Front Desk.
• Maintain professional relationship with all program participants and El Concilio California personnel.
• Required to work El Concilio California special events and meetings.
• Other duties as assigned by immediate supervisor and administration.

To perform this job successfully, an individual must be able to perform each essential duty with or without accommodation satisfactorily. The qualifications listed below are representative of the knowledge, skills, an/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to handle a high volume of documentation and task completion in a timely manner.
• Maintain a cooperative working relationship with management, staff, and program participants.
• Maintain acceptable work habits such as attendance, punctuality, time management, team work, etc.
• Understand and work effectively with diverse cultural and ethnic groups.
• Must complete and pass criminal and fingerprint background check.
• Ethics-Treats people with respect; Keeps commitments; Inspires trust of others; Works with integrity and ethically; Upholds organizational values.
• Initiative-Volunteers readily; Undertakes self-development activities; seeks increased responsibilities; Looks for and takes advantage of opportunities; Asks for and offers help when needed. 
• Dependability- Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
• Language: Bilingual in Spanish is highly preferred.

EDUCATION:

• A Bachelor’s in Criminal Justice or related field with 1-3 years of experience working with at-risk population is highly preferred; An Associate’s Degree in Criminal Justice or related field with 2-4 years of experience working with at-risk population is highly preferred; A High School Diploma or GED Equivalency and 3-5 years of experience working directly with AB109 population is required.

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid Driver’s License
• Up to date automobile insurance
• Successful completion of Sexual Harassment Prevention Training
• Successful completion of Workplace Violence Prevention Training
• Successful completion of HIPPA Training

PHYSICAL DEMAND

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, sit, talk and hear.  The employee frequently is required to walk, drive, and reach with hands and arms.  The employee is occasionally required to bend, stoop and lift and move up to 25 pounds. 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet to moderate noise level.  Primary work environment is an office setting and public venues.  The employee will occasionally be required to work outside in moderate weather.

Employees shall work in a non-hostile work environment.  That is, the employee is expected not to engage in any activity that unreasonably interferes with performance of any other employee, such as harassment, unlawful discrimination or any other behavior that unduly demeans or intimidates another person. 

EQUAL OPPORTUNITY, WORKPLACE DIVERSITY, AND REASONABLE ACCOMMODATION:

El Concilio California is an equal employment opportunity employer encouraging workforce diversity. All aspects of employment and promotion shall be without regard to race, religion, color, national origin, ancestry, marital status, age, gender, sexual orientation, physical, or mental disability, or medical condition. Reasonable accommodation will be made for disabled applicants to participate in the application and examination process. Please advise Human Resources of special needs in advance of the application deadline and, if accepted for further testing, at least one week prior to the examination.