Description
Reports To: Baller Manager (BM)
Oversees: Brewistas on the shifts they run
Grounded In: Baller Basics — the Brewtopia Leadership Manual
Position Summary
The Baller is the standard on every shift they run. Before a Baller can train anyone else, they live the standard themselves — Model, Teach,
Protect — every shift, whether the Baller Manager is on the floor or not.
Where a Baller Manager leads the whole team over time, a Baller leads one shift at a time — setting the tone, running the positions, and
turning Brewistas into confident, standard-holding teammates through hands-on coaching and real-time feedback.
"I don't just train Brewistas. I transform them." — applied every shift, one Brewista at a time.
Requirements
Key Responsibilities
Run the Shift
- Deliver the Big 3 on every interaction: an authentic conversation, open body language, and a genuine smile
- Hit the 4 Keys every shift — First Impressions, Guest Service, Drink Quality, and Consistency
- Run the ACT framework (Apologize, Care, Thank) any time an experience falls short
- Ask & Educate guests who are new to coffee or new to 7 Brew, instead of assuming they know what to order
- Keep pace and flow across Shots, Milk, Texter, and Lane so no position is carrying the shift alone
Be the Exemplary Baller
- Model great guest service, positive energy, accuracy, and calm leadership under pressure on every shift
- Live the 7 Brew mission — to cultivate kindness, joy, and connection one cup at a time — in how you treat guests and teammates
- Lead with kind confidence: direct without being harsh, holding the standard without being rigid
- Represent the Brewtopia brand consistently, on shift and off
Train Brewistas
- Build every Brewista through the training cycle: Show It ? Do It ? Refine It ? Own It
- Teach not just the Way but the Why behind every standard — Brewistas who understand why protect the standard even when no
one's watching
- Adapt your teaching style to how each Brewista learns best — never change the standard itself
- Deliver hip-to-hip coaching at every position, not from across the stand
Coach and Give Feedback
- Use Acknowledge ? Correct ? Reset for every correction — acknowledge effort, correct the specific gap, reset the expectation
- Use the Feedback Formula: "I noticed… Because… Next time… I know you can…"
- Celebrate growth as deliberately as you correct mistakes — what gets celebrated gets repeated
- Stay calm under pressure and never disagree with another leader in front of the team
Hold the Standard
- The standard you walk past is the standard you accept — address small gaps before they become habits
- Own machine maintenance and stand cleaning between drinks, not just at close
- Protect health code standards — handwashing triggers, milk temps, and cross-contamination prevention — without being asked
- Funnel issues with intention: fix it now, circle up after the shift, or funnel it up — depending on what the issue actually calls for
Communicate with the Baller Manager
- Give real-time visibility into how the shift, the team, and any newer Brewistas are actually doing
- Flag culture or performance concerns early — gossip, low effort, repeated mistakes — rather than letting them ride
- Communicate often, not only when something goes wrong
Own Shift Flow & Cleanliness
- Protect pace, flow, and cleanliness across the whole shift
- Support Lane hopping and position coverage when the team is short-staffed
- Leave the stand better for the next shift through strong end-of-shift ownership
Grow Yourself, 1% at a Time
- Start every shift with a grateful heart and set the tone in the first 5 minutes
- Identify one thing to improve each shift — and actually work on it
- Reflect after every shift: "Did I make someone better today?"
What Success Looks Like
- Every guest gets the Big 3 and the 4 Keys — every time, not just on good shifts
- The shift runs on pace and to standard whether or not the Baller Manager is on the floor
- Brewistas trained by this Baller are visibly growing in skill, confidence, and ownership
- The Baller Manager is never surprised — issues are flagged early, at the right level
- Culture stays positive — energy, kindness, and accountability are visible across the team
- The Baller — and their team — gets 1% better every day
Qualifications
- Demonstrated mastery of Baller Basics — the Way and the Why behind every standard
- Proven ability to deliver the Big 3, the 4 Keys, and the ACT framework consistently under pressure
- Comfortable coaching Brewistas hip-to-hip using Acknowledge ? Correct ? Reset
- Kind confidence — direct without being harsh, consistent without being rigid
- Alignment with the 7 Brew mission and core values: Kindness, Energy, Authenticity, Connection, Creativity
Brewed Perks: Competitive Pay & Travel Opportunities
Model the Standard. Train the Shift. Transform the Team.
Skills Required
- Demonstrated mastery of Baller Basics, including the Way and Why behind every standard
- Proven ability to deliver the Big 3, 4 Keys, and ACT framework consistently under pressure
- Ability to coach Brewistas hands-on using the Acknowledge, Correct, Reset approach
- Kind confidence, with the ability to be direct without being harsh and consistent without being rigid
- Alignment with 7 Brew's mission and core values: Kindness, Energy, Authenticity, Connection, and Creativity
What We Do
Brewtopia Buffalo LLC is a franchise group owned by Gaurav Aggarwal that holds the 7 Brew coffee franchise rights for the Buffalo and Detroit markets. Leveraging decades of experience in quick-service restaurant (QSR) franchising, the company is dedicated to bringing the bold energy of 7 Brew to these regions and building communities by delivering high-energy guest experiences and brewing smiles.
