Job Title: 3rd Line Technical Support Engineer
Employment Type: DuPont Shift Schedule to cover 24/7/365 service, including bank holidays.
12 hr Shifts = 7am-7pm Day Shift & 7pm-7am Night Shift.
The DuPont shift pattern follows a 4-week rolling rota as follows:
4 Nights, 3 Days Off / 3 Days, 1 Day Off, 3 Nights / 3 Days Off, 4 Days / 7 Days Off.
Location: Remote – with travel to client sites when required
Salary: £40-£45K pa DOE
Start Date: Q2/3 2026
We are an Automation and Innovation IT Managed Service Provider who strive to push the boundaries in technological capabilities.
As an Automation First IT company we deliver excellence in IT automation such as problem solving, programming languages and insist on giving our customers the freedom to suggest new ways of working.
This is an opportunity for an enthusiastic and motivated individual who wishes to join a rapidly growing company which provides IT managed services and automation solutions to a wide variety of business sectors.
We are looking for a 3rd Line Technical Support Engineer, internally called a Technical Operations Engineer, to join our growing managed service technical operations team to support with day-to-day tasks in all aspects of our Infrastructure, Network, and Security management responsibilities. This role will be an integral part in a 24/7 operational team working under a DuPont shift pattern, ensuring uninterrupted support and coverage to our clients.
The role involves overseeing various processes, maintain relationships with high profile clients and stakeholders, and adhering to best practices to ensure the reliability and security of the Customer’s technical operations.
The role will provide an opportunity to build on your strong technical background and obtain practical experience of innovative IT solutions and services.
Ideal Candidates will have a strong understanding of IT Infrastructure, Networking, and Security principles and best practices, routing and switching and WAN/LAN technologies. Proficient knowledge of firewall solutions, both physical and virtual is crucial along with a strong knowledge of Fortinet SDWAN, Firewall Switch technologies, Cisco ISE and Cisco Meraki Wi-Fi. Candidates must also have experience with operating and maintaining IT Security controls related to SIEM, DLP, Vulnerability Management, Cyber Threat Intelligence, and Endpoint Protection.
Requirements
The role involves overseeing various processes, maintain relationships with high profile clients and stakeholders, and adhering to best practices to ensure the reliability and security of the Customer’s technical operations.
The role will provide an opportunity to build on your strong technical background and obtain practical experience of innovative IT solutions and services.
Ideal Candidates will have a strong understanding of IT Infrastructure, Networking, and Security principles and best practices, routing and switching and WAN/LAN technologies. Proficient knowledge of firewall solutions, both physical and virtual is crucial along with a strong knowledge of Fortinet SDWAN, Firewall Switch technologies, Cisco ISE and Cisco Meraki Wi-Fi. Candidates must also have experience with operating and maintaining IT Security controls related to SIEM, DLP, Vulnerability Management, Cyber Threat Intelligence, and Endpoint Protection.
Benefits
As a growing business, we’re mindful of how we invest in our people. While we may not match the scale of larger organisations, our benefits package is thoughtfully designed to offer real value—focusing on what matters most to our team. We prioritise wellbeing, and personal development, and regularly review our offerings to ensure they remain relevant. At Spherica, every benefit is chosen with care, reflecting our commitment to creating a rewarding and supportive workplace where individuals feel seen, heard, and appreciated. Our current benefits package is:
- 22 days holiday basic
- Additional birthday day off
- Additional holiday day for each service year after year 2, up to 30 days
- £20 Birthday Voucher
- Purchase of additional pension contributions (salary sacrifice)
- Recruitment Referral Incentive (£200-£500 reward depending on level of role) for recommending a friend - T&C apply)
- Expensed eye tests
- Expensed flu vaccinations for onsite workers
- Spherica Wellbeing Services benefits encompass an Employee Assist Program, Gym & Active discounts, retail discount and salary sacrifice schemes including Cycle to Work and Purchase of Leave.
- Enhanced Paternity Pay
- Enhanced Maternity Pay - with 2 years' service
Skills Required
- Strong understanding of IT infrastructure, networking, and security principles
- Experience with routing and switching, WAN and LAN technologies
- Proficient knowledge of firewall solutions (physical and virtual)
- Experience with Fortinet SDWAN
- Experience with firewall and switch technologies (network device management)
- Experience with Cisco ISE
- Experience with Cisco Meraki Wi‑Fi
- Experience operating and maintaining SIEM, DLP, vulnerability management, cyber threat intelligence, and endpoint protection solutions
- Willingness to work DuPont 12-hour rotating shifts (24/7/365 coverage) including nights and bank holidays
- Willingness to travel to client sites when required
- Ability to maintain relationships with high‑profile clients and stakeholders
- Familiarity with IT automation and programming languages (automation‑first environment)
What We Do
Our mission is to help businesses do more with less through the power of technology. We’re a progressive, automation-first IT Managed Services business that has spent more than a decade providing mission-critical services across complex IT infrastructures, in both the public and private sector. Our automation-first ethos permeates through our business, enabling us to identify and deliver efficiencies and business-changing innovation through our “relentless automation” approach. This approach delivers cost savings, productivity efficiencies and reduces risk, freeing IT teams from mundane, repetitive tasks, and giving them more time to focus on service enhancements and optimising customer experiences. By fusing people, technology and automation, we increase speed, consistency and reliability to revolutionise IT operations – delivering more with less. This enables IT to dedicate more time and money to developing and delivering technology strategies that meet the demands of the modern business. We combine technical excellence with our dedication to exceptional customer service, building long-term, collaborative partnerships that deliver real business change.
